Job Description

About the Role

We are seeking an organized and customer-focused Automotive Warranty Assistant to support the warranty operations of our automotive division.

You will work closely with service teams, customers, manufacturers, and suppliers to ensure warranty claims are processed efficiently and in line with applicable policies. The role requires strong attention to detail, follow-up skills, and an understanding of automotive warranty procedures.

Key Responsibilities

• Handle the end-to-end administrative processing of warranty claims
• Verify repair details, invoices, supporting documents, and claim information before submission
• Submit claims to manufacturers and monitor their progress through to resolution
• Follow up on pending, rejected, or disputed claims and coordinate necessary actions
• Maintain accurate records of claims, approvals, rejections, and related correspondence
• Work closely with technicians, service advisors, and workshop teams to obtain required information
• Communicate with manufacturers and suppliers regarding warranty coverage and claim requirements
• Provide customers with clear updates on the status of their warranty claims
• Ensure all claims comply with manufacturer policies and internal procedures
• Identify inconsistencies or potential fraudulent claims and escalate them to the relevant team
• Keep up to date with changes to warranty policies, procedures, and manufacturer requirements
• Assist with improving internal warranty processes and documentation
• Support warranty reporting and other administrative activities as required

Requirements

• High school diploma or equivalent
• 2+ years of relevant experience in automotive warranty, service administration, or claims processing
• Knowledge of automotive warranty policies, claim procedures, and documentation requirements
• Strong attention to detail and ability to identify discrepancies
• Excellent follow-up, organizational, and time-management skills
• Strong customer service and communication skills
• Ability to coordinate effectively with internal and external stakeholders
• Proficiency in Microsoft Office and automotive warranty/service systems
• Comfortable working in a fast-paced automotive environment
• Ability to manage multiple tasks while maintaining accuracy

Core Skills

Automotive Warranty | Claims Processing | Warranty Administration | Customer Service | Manufacturer Liaison | Documentation | Claims Tracking | Compliance | Record Management | Attention to Detail