Job Description

For over 25 years, MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success.

As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. Represented by over 6,000 employees across 80 countries, we are the largest provider of automotive retail solutions across the Asia Pacific, Africa, and Middle East regions.

Purpose of the Position:

The Assessor reviews warranty claims and authorizations for dealers, and is the market language expert of the team, being in direct contact with the network and the customer’s representatives.

Duties &

Responsibilities:

Main duty is to succeed at the following tasks:

• Assess submitted claims on OEM systems and liaise with and where required the Retailers and partners via ticketing system

• Analyse data received from Retailers, partners and ensure that all data is aligned with all the correct processes, technical bulletins and campaigns

• Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims

• Administer the necessary documentation to support the claims

• Write, share and circulate data to the relevant recipients when required

• Liaise with relevant parties on Case Histories, trends and analysis

• Liaise with Team Leader in case of uncertainties in line with the Escalation Process

• Assess claims and authorizations in line with KPIs described in SLA

Qualifications

University degree or other relevant education e.g. business administration/ finance/ automotive or other technical area

Additional Information

Competencies - Knowledge & Skills:

• Knowledge of warranty terms and rules

• Knowledge of workshops’ processes

• Knowledge of Warranty policy and procedures

• Knowledge of technical aspects

• Knowledge of diagnosis operations (both mechanical and electronic)

• Knowledge of operations’ cycles

• Knowledge of technical support material (tech manuals, Service News, Campaigns)

Experiences:

• Preferably have warranty and technical experience from within a retailer environment

• Alternatively at least 2 years Aftersales automotive retailer experience

Languages:

Fluent in local market language and advanced English (written

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.