ASSA ABLOY is the global leader in access solutions, trusted in over 70 countries to deliver smart, secure and seamless experiences. In Australia, our iconic brands, including Lockwood, Yale, Whitco and ABLOY, are trusted across homes, businesses and public spaces.
From advanced digital locking solutions to high-performance door and window hardware, our locally manufactured and globally backed products set the benchmark for innovation, reliability and performance.
This role exists to improve installation quality, reduce warranty-related issues and strengthen relationships with installers across the Auckland region. You'll provide a combination of technical field support and hands-on training, helping customers and installers achieve the best outcomes from our products.
Working closely with Product Management, Technical teams, Sales, Customer Service and Product Development, you'll use your field experience and problem-solving skills to identify root causes, provide practical solutions and share valuable feedback that supports continuous improvement.
Success in this role comes from building credibility with installers, resolving technical issues efficiently and helping elevate installation standards across the market.
You'll play an important role in supporting product performance, installer capability and customer satisfaction by:
You're someone who enjoys understanding how things work and takes pride in finding practical solutions. You enjoy being out in the field, learning from real-world situations and helping others improve their skills and knowledge.
You'll thrive in this role if you're hands-on, customer-focused and motivated by delivering practical outcomes rather than simply identifying problems.
To be successful, you'll bring:
At ASSA ABLOY, you'll have the opportunity to work with industry-leading products, build valuable technical expertise and contribute to improving customer outcomes across the market.
Please note: Applicants must be legally entitled to work in New Zealand at the time of application.
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Let’s create a safer and more open world – together!
ASSA ABLOY is the global leader in access solutions with sales of SEK 150 billion and 63,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world.
We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have responsibilities to grow with and opportunities to explore? Join us!
