Job Description

ABOUT US:

CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website: www.CEF.inc

The Warranty & Refund Administrator is responsible for validating and processing refund requests and warranty claims, while supporting Authorized Service Provider (ASP) onboarding and CRM operations.

This role serves as a key control point between Tier 1 Support, ASPs, and Finance — ensuring all submissions are accurate, complete, and compliant with Midea policies before processing.

Key Responsibilities:

Refund Validation & Processing

• Review and validate refund requests submitted by Tier 1
• Ensure accuracy of customer details, proof of purchase, eligibility, and refund amounts
• Return incomplete or incorrect submissions with clear guidance
• Process approved refunds and maintain proper documentation

Warranty Claims Administration

• Review and process warranty claims submitted by ASPs
• Validate labor, parts, and supporting documents against warranty policies
• Approve or reject claims and coordinate with ASPs for corrections
• Maintain accurate records in Call Experts CRM

ASP Registration & Support

• Register and onboard new Authorized Service Providers in Call Experts CRM
• Set up accounts, permissions, and service coverage
• Maintain accurate ASP profiles and documentation
• Provide basic guidance on claim submission and system usage

Payroll & Financial Validation

• Prepare and submit weekly warranty and refund claim payroll
• Ensure all charges (labor, parts, travel) are accurate and compliant

CRM & Operational Support

• Provide support for Call Experts CRM (claims, tickets, access issues)
• Assist Tier 1 and ASPs with workflows and system navigation
• Escalate system-related issues to appropriate teams

Quality Control & Compliance

• Ensure all transactions meet internal policies and audit requirements
• Identify recurring issues and recommend process improvements

Qualifications

• 3+ years of experience in warranty, claims processing, or service operations
• Strong attention to detail and accuracy
• Experience with CRM systems (Call Experts is an asset)
• Strong communication and problem-solving skills
• Proficiency in Microsoft Excel

Preferred

• Experience supporting service provider networks (ASP)
• Background in appliance or consumer goods industry
• Experience in refund or payroll processing