Job Description

Do you want to shape the future of energy-efficient comfort technologies with your ideas?

At Bosch, we create solutions that make life better; from innovative home comfort systems to sustainable energy technologies.

Whether it’s mobility, industrial technology, or home comfort solutions, you’ll find opportunities here to turn your vision into reality and contribute to a more efficient, connected, and sustainable world.

Join our After Sales Team and take a key role in ensuring transparency, efficiency, and financial accuracy across our post-sales processes.

We are looking for a detail-oriented, analytical, and proactive Warranty and Progress Payment Responsible to oversee warranty governance, financial validation, payment cycles, and cross-functional alignment for our Home Comfort business in Istanbul

• Govern the full execution of warranty policy, warranty claim processes, validation, and final financial settlement.
• Perform technical assessment on returned claims, rejections, questionable failure patterns, and serial defect risks.
• Own the end-to-end progress payment approval cycle with authorized service partners, including target setting, earned-value calculation, performance-based progress scoring, and release of payment approvals.
• Financial Accuracy and Efficiency; Ensures accurate and timely processing of payments, reducing the risk of financial errors, discrepancies, and late payments.
• Risk Mitigation; Identifies and addresses payment discrepancies or issues promptly, reducing the risk of disputes or disruptions in post-sales transactions. This minimizes potential legal or reputational risks.
• Monitor field service KPI performance of service partners and utilize results in payment scaling decisions.
• Process Efficiency: Streamlines the payment approval and processing workflows, reducing administrative bottlenecks and potential delays. This efficiency allows for smoother after-sales operations.
• Coordinate cross-functional alignment between Service Partner, Finance, Quality, Field Operations, Parts Supply and Legal.
• Ensure warranty cost containment – including proactive cost avoidance and continuous improvement countermeasures.
• Establish and continuously revise service warranty policies, business rules, reimbursement structures, labor tables, and pricing matrices.
• Define data models and dashboards to track warranty cost per product, per component, per region, per service partner.
• Introduce corrective actions and countermeasures for recurring or systemic failure modes.
• Support audit processes for internal and external controls
• Lead digitalization initiatives related to warranty platforms, automation of validation rules, and structured database usage.
• Aligned with suppliers regarding to credit notes process and follow-up
• Manage to be scrapping process concerning replaced spare parts and products
• Filling warranty reports according to supplier process.

Qualifications

• Bachelor’s Degree in Industrial Engineering or Business Administration and Management, equivalent administrative discipline
• Minimum 4–7 years’ experience in HVAC after sales service warranty / service finance ( Preferred)
• High analytical ability, critical reasoning, risk-based judgement
• Knowledge of HVAC equipment, system components, and failure mechanisms
• Commercial acumen & contract governance literacy2
• Stakeholder alignment, influence management, conflict resolution
• Advanced MS Excel / PowerBI / SQL literacy (preferred)
• Experience in ERP/SAP warranty modules or equivalent CRM/Service platforms
• Ability to interpret technical failure data & digital service logs
• Demonstrated experience in warranty cost control or service performance management
• Minimum Upper-intermediate or Advance English level with fluency
• Residency in İstanbul