Job Description

The position serves as a key liaison between Suppliers, Finance, Warranty Operations, and the Global Warranty Chargeback (GWC) team, ensuring effective management, reporting, and recovery of warranty-related costs.

Supplier Recovery Management

• Lead end-to-end Supplier Recovery operations across markets to maximize warranty cost recovery and achieve annual financial targets.
• Identify, develop, and drive Supplier Recovery projects through detailed analysis of warranty claims, recovery trends, and cost data.
• Act as the primary point of contact between Suppliers, Finance, Warranty, and Global Warranty Chargeback (GWC) teams to facilitate effective recovery management.
• Drive supplier engagement through claim follow-up, overdue recovery tracking, bottleneck resolution, and payment acceptance support.

Warranty Data Analysis & Reporting

• Analyze warranty claims, recovery trends, and cost performance data to identify new supplier recovery opportunities and generate actionable business insights.
• Prepare and deliver monthly supplier recovery reports, warranty spend analyses, management reviews, and performance dashboards.
• Monitor key vehicle programs including Ranger, Everest, and other assigned programs to ensure recovery targets are achieved.
• Develop regular reporting across various warranty recovery dimensions to identify concerns requiring corrective action during manufacturing and warranty periods.

Financial Planning & Controls

• Develop, maintain, and monitor Supplier Recovery roadmaps, forecasts, and annual recovery plans to support financial planning and target achievement.
• Manage global invoice submission processes and ensure timely recovery collections.
• Perform financial reconciliations between recovery forecasts, General Ledger balances, and actual supplier payments.
• Track recovery performance, variances, and financial metrics against business objectives.

Cross-Functional Collaboration

• Partner with Warranty, Finance, Purchasing, Quality, Manufacturing, and Data Analytics teams to support effective execution of supplier recovery activities.
• Coordinate data analytics teams to generate, validate, and submit Supplier Recovery Reports within established timelines.
• Support Supplier Recovery leadership with strategic analysis, ad hoc reporting, and data-driven recommendations for business decisions.

Performance Monitoring

• Monitor and report Global Warranty Chargeback (GWC), Low Incidence, and FSA performance metrics.
• Track recovery progress, supplier responsiveness, recovery variances, and achievement against established targets.
• Identify emerging warranty trends and recommend corrective actions to improve supplier accountability and reduce warranty costs.

Education Qualification

• Bachelor's Degree in Engineering or an equivalent discipline.

Experience

• Minimum 7+ years of experience in Warranty, Quality, Manufacturing, Supplier Recovery, Data Analytics, or related automotive functions.

Professional Exposure

• Quality Management
• Manufacturing Operations
• Warranty Operations
• Supplier Recovery Management
• Data Analysis and Business Reporting
• Cross-functional Program Management