Job Description

Warranty Analyst Engineer

Responsibilities

• Review and analyze warranty claims received from dealers, service centers, customers, and field operations.
• Identify recurring failures, abnormal trends, and potential quality issues.
• Validate warranty claims against applicable warranty policies and technical criteria.
• Categorize claims based on failure mode, component, supplier, model, and application.
• Initiate collection/recall of suspect warranty parts for detailed analysis.
• Coordinate with dealers, service centers, warehouses, suppliers, and internal teams for part retrieval.
• Analyze returned parts to determine whether the failure is attributable to the supplier, manufacturing process, design, assembly, or other causes.
• Support technical investigations and root-cause analysis using appropriate quality tools.
• Identify warranty claims attributable to supplier/component defects.
• Prepare and initiate supplier chargeback claims based on validated warranty failures.
• Calculate recoverable costs, including parts, labor, logistics, inspection, handling, and other applicable warranty expenses.
• Ensure supporting evidence is available for each chargeback.
• Coordinate with Supplier Quality, Procurement, Finance, and suppliers for claim settlement.
• Track disputed, accepted, rejected, and recovered chargeback amounts.
• Follow up on pending claims to ensure timely financial recovery.

Qualifications

• Education: Bachelor's degree in Mechanical Engineering or related field.

Essential skills

• Coordinate supplier meetings for repeated or high-value warranty failures.
• Communicate technical findings and commercial impact clearly to stakeholders.
• Support field campaigns, service actions, recalls, and containment activities when required.
• Work with suppliers and internal engineering teams to establish root cause.
• Verify effectiveness of corrective and preventive actions.
• Monitor field performance after corrective actions are implemented.
• Recommend containment actions where significant safety, reliability, or customer-impacting issues are identified.

Experience

4-10 years

Benefits

• Collaborative working environment – We stand shoulder to shoulder with our clients and our peers, developing solutions that create a sustainable today and tomorrow.
• Continuous learning - Our Learning & Leadership Development team has established a world-class learning ecosystem that enables you to acquire and develop the right skills by delivering a suite of accredited training courses.
• Global organisation - We provide solutions to leading brands from various sectors, giving you the opportunity to work with top-tier companies providing impactful solutions to our customers’ customers.