Job Description

Founded in 1951, Kriete Truck Centers is a third-generation, family-owned truck dealership group that is seeking an enthusiastic and customer-oriented individual to join our growing team as a Centralized Warranty Analyst. Guided by our "KORE" values of Kriete Community, Ownership, Respect, and Excellence, our company's vision is to set the industry standard in every aspect of our business.

If your career goals include making valuable contributions in an exciting and growing company, making a positive difference in others’ daily lives, and collaborating with top professionals in the industry then consider joining our team!

Benefits:

• Competitive Pay
• 401(k) w/ Employer Match
• Health, Dental, & Vision Insurance
• Paid Time Off
• 10 Paid Holidays
• Referral Program
• Tuition Reimbursement
• Performance Incentives
• Safety Boot and Prescription Safety Glasses Reimbursement Programs
• Paid Job Training
• Career Advancement Opportunities
• Employer-Paid Basic Life & STD Insurance
• Optional LTD and Additional Supplemental Insurance Available

The Centralized Warranty Analyst is responsible for reviewing, processing, and analyzing warranty claims submitted across a network of service locations or dealerships. This role ensures warranty repairs are compliant with OEM and company policies, identifies trends in warranty usage, and works closely with service departments, vendors, and manufacturers to streamline claims and recover costs efficiently.

Key Responsibilities:

• Review and validate submitted warranty claims for accuracy, completeness, and compliance with OEM and internal policies.
• Ensure required documentation (repair orders, photos, diagnostics) supports each claim.
• Submit and track warranty claims to OEMs or vendors, ensuring timely processing and payment.
• Communicate with service departments, technicians, and parts staff to clarify or correct claim details.
• Analyze warranty data to identify trends, high-failure components, or recurring repair issues.
• Monitor warranty claim approval rates, denials, and recovery performance.
• Maintain accurate records of all warranty activity in the warranty management system.
• Collaborate with OEM representatives and vendor contacts to resolve disputes or appeal denied claims.
• Assist with internal audits, compliance reviews, and training of dealership or service center staff on warranty processes.
• Recommend process improvements to reduce errors, improve turnaround time, and increase cost recovery.
• Support centralized warranty policy updates and rollout across all locations.

Qualifications & Skills:

• Knowledge of warranty administration processes and systems (e.g., OEM portals, dealer management systems).
• Strong attention to detail and ability to interpret technical repair documentation.
• Proficient in Microsoft Excel, Word, and warranty tracking software.
• Excellent organizational, communication, and analytical skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Experience with OEM warranty systems
• Familiarity with fleet maintenance, dealership operations, or service networks.
• Knowledge of parts coding, labor operations, and service manuals.

Education & Experience:

• 2–5 years of warranty processing or service administration experience, preferably in automotive, heavy-duty equipment, or industrial sectors.
• High school diploma or GED required; associate or bachelor’s degree in business, automotive technology, or related field is a plus

At Kriete Truck Centers, our commitment to customer satisfaction coupled with a strong workplace culture focused on excellence are the pillars of our success. Join a team where your contributions make a difference, and together, we will continue to raise the bar for excellence in our industry!

Kriete Truck Centers affords equal employment opportunity to all qualified employees and applicants for employment and will prohibit discrimination because of race, color, sex, religion, nation of origin, age, handicap, or veteran status.