Job Description

We are seeking an administrator to join our small friendly warranty department in Plymouth, for a fixed term role covering a period of Maternity Leave

You will play a key role in processing warranty claims, ensuring accuracy and efficiency, as well as reconciliation of payments.

Key tasks:

• Maintaining and developing knowledge of Warranty procedures and the claiming and receiving of payments on behalf of the Dealership and its retail dealers.

• Monitoring the accuracy of all job cards prior to claims being submitted in order to minimse risk to the company at audit.

• Accurately reconciling all statements on payment, recording any deficiencies for further assessment and appeal where applicable.

• Processing warranty claims in a timely manner via the relevant management/computer system, using the appropriate dealer warranty procedures.

• Provide a high level of service to the Service department by pro actively communicating any claim issues and assisting wherever possible with the resolution.

• Accurately filing all relevant paperwork in line with Department procedures.

• Keeping up to date with all product knowledge of entire range and comparable product ranges of Vospers competitors.

Salary

Dependent on Experience and Qualifications, to be discussed at interview

Skills/Qualifications

• Well, organised with a keen eye for detail and the ability to prioritise tasks.
• Ability to follow processes accurately and consistently.
• Excellent oral communication skills and superb listening skills
• Committed to delivering the best possible levels of customer service.
• Ability to work as part of a team with a positive attitude
• Previous motor industry/warranty experience would be advantageous but full training and support is available for the right candidate

Hours

40 hours per week

About Us

Vospers has been the home of motoring in the South West for over 70 years and our success is built by and through our people. We have over 575 talented staff across our various sites throughout Devon & Cornwall and at its heart Vospers is still very much a family business.

People are important at Vospers and have a real say. It's important to the Directors that everyone feels that they're part of something special. Along with an exciting career opportunity, and competitive salaries, we have a great benefits package including but not limited to:

• Holiday accrual scheme & paid day off for your birthday
• Life Assurance
• Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
• Bike to work Scheme
• Full range of motor discounts for service, sales & parts
• Professional development and recognition programme
• On-line discount site & life planning services
• Staff & Customer Referral schemes

Care - Accountability - Performance - Respect Integrity

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.