HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.
This role is a key support function within the operation—ensuring warranty claims are processed accurately and followed through to resolution, while supporting both internal teams and manufacturer relationships.
The right candidate will take ownership of the warranty process, stay on top of details and follow through, and work closely with service, parts, and sales teams to keep jobs moving, issues resolved, and customers taken care of throughout the process.
Key Responsibilities Review, process, and submit warranty claims in accordance with manufacturer guidelines and policies
Track claim status and follow up with manufacturers to resolve delays, discrepancies, or outstanding issues
Maintain accurate records of warranty work, including parts, labor, and claim documentation
Verify warranty coverage and clearly explain warranty terms and conditions
Work closely with the service team to coordinate warranty repairs and help ensure timely completion
Track and order warranty parts as needed to avoid service delays
Stay current on manufacturer bulletins, warranty policies, and procedures
Assist the service, parts, and new equipment sales departments with warranty-related questions or issues
Communicate with customers, technicians, and manufacturers to ensure a smooth warranty process
Process freight claims for damaged shipments
Process contractor claims for damaged or non-working products
HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.
Your success is our success.
With 16 offices in Canada and the United States, full-service HVAC&R equipment distributor HTS has grown significantly since its 1992 founding. The reason? A single focus on creating success for all those involved with cooling and heating decisions – from selection, design and purchase, to installation and maintenance.
Architects, engineers, building owners, general contractors, mechanical contractors and facilities maintenance teams ─ as well as the leading manufacturers we represent ─ routinely turn to HTS for Real Solutions to issues ranging from energy efficiency and environmental issues to building economics and comfort for building occupants.
But more compelling, they turn to HTS because they know we understand their unique viewpoints, needs and concerns and are able to provide insight and manage projects in a way that both the project and the people involved achieve pre-established goals.
Our industry experience spans industrial, institutional, commercial and residential projects of all sizes throughout the US and Canada.
The HTS parts department provides our locations with unparalleled customer service and support for the dozens of manufacturers and hundreds of parts we proudly represent.
Our Departments (vary by location):
Custom Equipment Sales
Airside Products Group
Building Automation
FIT Building
Service
Parts
HTS Partners:
Choice Partners
