Job Description

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.

Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable.

We are a journey of continuous growth – now looking for our next star – a passionate Warranty Administrator. This position reports to the Project Manager and will work in Pompano Beach, FL.

About the position

As a Warranty Administrator of the Pompano Beach team, you will collaborate closely with the Service Manager to provide essential support to the team. This role assists the Quality team by gathering and auditing warranty failure data. They are responsible for processing and issuing Material Return Authorizations, labor claims, and credits. Additionally, they organize and maintain all Service department records, ensuring smooth operations. Proficient in using the D365 system, the Warranty Administrator ensures data accuracy and completeness. They also play a key role in supporting dealer training programs.

Your main responsibilities

• Develop a thorough strategic plan to drive business value with foundational considerations for organizational Proficient user of company’s data entry system.
• Provide aid and training to all staff with computer-generated functions for the Service department.
• Assist in taking service calls.
• Maintain all flow of paperwork in the Service department.
• Monitor the returns of equipment. (Ex. Call customers, send letters etc.)
• Aid quality control for all departments. (Production, Engineering, Sales, Purchasing) Assist in helping cut costs for warranty and non-warranty situations.
• Process transactions for equipment return and labor claims.
• Assist with organizing and managing Dealer training programs (scheduling, registration, content preparation and duplication, venues, and services for event)

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401 (k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact

A suitable background would be a solid experience within customer service and support – as well as the following qualifications and experiences:

• High school graduate or equivalent.
• Keyboard skills; accurate data entry.
• Proficient in Microsoft Word, Excel, PowerPoint, and Customer Communication.
• Basic Accounting knowledge is helpful.
• Ability to manage a variety of tasks.

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Exceptional interpersonal skills
• Highly detail-oriented
• Well-organized and efficient
• Collaborative team player
• Strong critical thinking and sound judgment for escalating key issues

Dometic's Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star? Then we would love to see your application.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.