Service Booker/Warranty Administrator

If you have Service Warranty experience and want to further that career, Jaguar Palm Beach is looking for a Warranty Administrator to join our family! As a part of Myers Auto Group, Jaguar Palm Beach’s vision is to redefine the automotive experience one relationship at a time. We are looking for career-minded, highly motivated individuals to join our team. We provide training, a performance-based pay package, comprehensive benefits (medical, dental, vision, life and short-term disability, PTO, 401(k) with company match, associate discounts and more) and the opportunity to excel in a supportive environment.

The Service Booker/Warranty Administrator is responsible for reviewing and completing warranty claims. This includes preparing, recording, reconciling warranty claims and submitting them to the appropriate party.

Service Booker/Warranty Administrator Responsibilities

• Understand warranty coding and coverages.
• Process and submit all warranty claims and repair orders to the manufacturer promptly and accurately while adhering to warranty policy and audit guidelines.
• Assist Service Advisors with warranty questions.
• Reconcile warranty schedules.
• Fast and accurate data entry/ typing skills, CDK software.
• Ability to possibly sit for extended periods of time.
• Follow all established company, department and safety policies and procedures.
• Acceptable attendance is mandatory.
• Must be able to work all required hours, including extended hours for events, when necessary.
• Perform other tasks as assigned by Manager or Department Head.
• Must be able to perform all essential functions and work within physical demands and work environment, with or without reasonable accommodation.
• Process warranty claims and ensure accurate and timely submission.
• Prepare, submit, and follow up on warranty claims.
• Obtain brand specific product knowledge and present the knowledge in a manner that reflects pride in the product.
• Work closely with other departments to provide a cohesive customer experience.

Service Booker/Warranty Administrator

Qualifications

• Dealership experience required.
• CDK/DMS experience preferred.
• Professional personal appearance.
• Excellent oral and written communication abilities
• Detail oriented with great organizational skills.
• The ability to work under pressure and prioritize.
• Strong communication skills.
• Strong computer skills.
• Attention to detail.

Schedule

• Monday to Friday
• Weekends as needed.

Supplemental pay types:

• Salary and Commission pay.

Education