External Job Description

I. MMI Code of Conduct Milliken Millwork, Inc. is one of the largest, one of the most visible and one of the most respected millwork distributors in the country. Continued success is dependent on the professional image we convey to our customers. Every direct and indirect impression our customers receive must be a positive one. It is imperative that every MMI employee:

• Maintains a high level of professionalism in dress and demeanor.
• Treats customers with respect and resolves differences via established handbook guidelines.
• Is committed to the continued success of MMI.
• Respects and works according to corporate policies.

1. General Qualifications – all MMI Employees Our industry has been, and will continue to be, in a state of change. Our success depends on our ability to adapt to a changing environment. All employees must:

• Be adaptable to change.

• Be able to accept new roles.
• Work well under pressure.
• Work well with each other in a team atmosphere.

2. Responsible for routing customer orders through correct channels for assembly and scheduling transportation for delivery. Assists with the operation and maintenance of vehicles, equipment and related building maintenance.

3. Required Skills

• Personal commitment to succeed.
• A sincere desire to work for MMI.
• Organization.
• Computer proficiency.

4. Specific Duties

Customer Service

• Demonstrate service in a courteous and professional manner.
• Pull pick-up orders from the designated tray. Examine the paperwork to ensure the proper material is pulled and staged in the customer pick-up area.
• Before the customer leaves, must have signature on the “Received By” line.
• Assist customer with loading materials as needed.
• Check daily the “pick-up” files for old orders. Send old orders back to Sales.
• Salesperson will assign a new pick-up date or delivery date for the old order.
• If “old order” is never picked up, purge the paperwork and send items back to stock.
• Package orders for shipment via current delivery service.

WORK ENVIRONMENT: This job operates in a professional office environment & a warehouse environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands, fingers, handle or feel objects, tools or controls. Reach with hands and arms, climb stairs talk hear and taste or smell. The employee must occasionally lift or move of to 25-50lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

#LI-KC1

Internal Job Description

I. MMI Code of Conduct Milliken Millwork, Inc. is one of the largest, one of the most visible and one of the most respected millwork distributors in the country. Continued success is dependent on the professional image we convey to our customers. Every direct and indirect impression our customers receive must be a positive one. It is imperative that every MMI employee:

• Maintains a high level of professionalism in dress and demeanor.
• Treats customers with respect and resolves differences via established handbook guidelines.
• Is committed to the continued success of MMI.
• Respects and works according to corporate policies.

1. General Qualifications – all MMI Employees Our industry has been, and will continue to be, in a state of change. Our success depends on our ability to adapt to a changing environment. All employees must:

• Be adaptable to change.

• Be able to accept new roles.
• Work well under pressure.
• Work well with each other in a team atmosphere.

2. Responsible for routing customer orders through correct channels for assembly and scheduling transportation for delivery. Assists with the operation and maintenance of vehicles, equipment and related building maintenance.

3. Required Skills

• Personal commitment to succeed.
• A sincere desire to work for MMI.
• Organization.
• Computer proficiency.

4. Specific Duties

Customer Service

• Demonstrate service in a courteous and professional manner.
• Pull pick-up orders from the designated tray. Examine the paperwork to ensure the proper material is pulled and staged in the customer pick-up area.
• Before the customer leaves, must have signature on the “Received By” line.
• Assist customer with loading materials as needed.
• Check daily the “pick-up” files for old orders. Send old orders back to Sales.
• Salesperson will assign a new pick-up date or delivery date for the old order.
• If “old order” is never picked up, purge the paperwork and send items back to stock.
• Package orders for shipment via current delivery service.

WORK ENVIRONMENT: This job operates in a professional office environment & a warehouse environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands, fingers, handle or feel objects, tools or controls. Reach with hands and arms, climb stairs talk hear and taste or smell. The employee must occasionally lift or move of to 25-50lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

#LI-KC1