Job Description

Position Summary:

Complete all office functions including answering phones and directing calls to appropriate extensions, store credits, store billing, accounting, payroll, associate personnel files, item set-up, and other functions with a high level of confidentiality. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:
• Assist manager in directing office associates on daily work tasks, determine their regular job assignments.
• Communicate with internal and external associates on multiple issues that impact the business.
• Provide excellent customer service to stores and vendors, assisting them with their needs or directing them to the appropriate personnel to assist them.
• Greet on-site visitors and direct them to the appropriate area.
• Release daily store orders when directed; sort, color-code, and separate store bills by load to prepare for shipping.
• Take special orders and late additions from floral clerks; communicate these requests to the buying office and follow-up as appropriate to finalize the request.
• Reconcile vendor billing.
• Research and process store overages/shortages.
• Input data into multiple computer systems using multiple programs.
• Enter associate schedules in time keeping system, review and adjust associate work hours, finalize payroll weekly.
• Complete and maintain associate paperwork needed for complete personnel files.
• Communicate effectively with warehouse associates, management, leadership team, as well as outside vendors and store personnel on issues that impact the facility.
• Do accounting/reconciliation for weekly facility expenses.
• Work with the distribution center (DC) associates to help improve two-way communications.
• Process national floral item setups.
• Create order guides for all divisions using barcode creation program.
• Print and sort product labels as needed.
• Order and maintain inventory on office and warehouse supplies.
• Ship/receive supplies needed for the office or warehouse.
• Build team cohesiveness through on-going communication.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Desired Previous Job Experience:
• Proficient in Microsoft Office
Minimum Position Qualifications:
• Strong interpersonal skills with a positive attitude
• Proven track record in building and supporting team concepts
• Must be able to work independently and handle multiple tasks concurrently
• Problem solving skills
• Good organizational skills as well as detail oriented
• Excellent oral and written communication skills
• Sense of urgency with an emphasis on safety when dealing with holiday volume increases
• Ability to manage time and multiple projects and prioritize accordingly
• General understanding of Kroger divisions' and DC processes