Job Description

IKEA Gateshead are looking to welcome two Warehouse Team Managers to join their nightshift team (in IKEA we call this a Fulfilment Operations Team Leader). Are you a proactive leader who thrives in a fast‑paced warehouse environment and loves bringing out the best in others? We’re looking for a motivated, hands‑on team player to help drive efficient fulfilment operations and ensure our customers always have the products they need, when they need them. If you enjoy solving problems, making quick decisions, and creating a positive, inclusive workplace where people feel supported and inspired, this is an exciting opportunity to make a real impact while growing your career.

WHAT WE OFFER

• The Start Date of employment will be discussed during interview.
• Starting salary of £33,000 per annum based on competence and experience.
• 39 Hours working 5 days per week available 21:30pm - 10:00am including two alternate weekends per month.
• £2.25 Nightshift allowance paid per hour worked between 22:00-06:00am
• We can discuss flexibility to match your life and our business needs during the interview.

WHAT YOU’LL NEED TO HAVE

• Be 18 years of age or older.
• Be able to commute to both the IKEA Gateshead store and our external warehouse at Follingsby Park.
• Be willing to receive First Aid training and provide First Aid support if required while on shift.
• Experience of leading teams in a busy warehouse or fulfilment environment, with the ability to prioritise and organise your own and others’ workload.
• Strong operational planning and organisational skills, including experience managing workload priorities, staffing levels and operational resources.
• The ability to balance strategic, tactical and day-to-day operational responsibilities.
• A results-driven approach, with a clear focus on customers and the ability to meet agreed budgets, goals and KPIs.
• Confidence working with performance data, forecasts and KPIs to support decision-making and improve operational performance.
• The ability to make quick decisions, take personal initiative and remain calm and effective under pressure.
• A collaborative mindset, with excellent communication skills and the ability to coach, develop and inspire others.
• Adaptability, flexibility and a willingness to learn and embrace the IKEA way of working.
• A continuous improvement mindset, with a passion for finding better ways of working.
• The ability to implement structured ways of working within your area of responsibility, supported by strong problem-solving skills and proficient computer literacy.

WHAT YOU’LL BE DOING DAY TO DAY

• Ensure efficient daily fulfilment operations to maximise stock availability and readiness for our customers.
• Plan and organise operational activities, balancing staffing levels, workloads and available resources to meet daily volumes and seasonal demands.
• Use performance data, forecasts and KPIs to monitor results, make informed decisions and identify opportunities for improvement.
• Coach, develop and inspire a motivated team, creating a collaborative work environment that supports equality, diversity, inclusion and wellbeing.
• Work closely with colleagues and stakeholders to achieve business goals, communicate priorities clearly and respond effectively to changing circumstances.
• Maintain a clean, organised and safe working environment, following IKEA health, safety and security regulations and our Code of Conduct.
• Continuously review and improve ways of working to increase efficiency, maintain quality and keep costs low.
• Lead by example, remaining calm, flexible and solution-focused in a fast-paced operational environment.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many.

RECRUITMENT PROCESS INFORMATION –

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV and cover letter with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend a face-to-face interview.

Final offers of employment are contingent upon clear results in mandatory background checks. Backgrounds checks are required for all candidates who receive an offer of employment. This role requires:

• Medical questionnaire

We understand not everyone will be selected, but we promise to keep you informed either way.

We are unable to handle applications made via email and encourage you to apply online as soon as possible.

For any advice or support, email gemma.hewitt@Ingka.ikea.com and I will be happy to help!

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!