Job Description

About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Responsibilities

• To ensure delivery of key SLA’s with customers in a fast growing sector, including managing/implementing operations for existing and new customers in accordance with the DSC demands
• Reviews monthly operational performance with customers and provide solutions to drive operational excellence
• Build a strong win-win relationship with customers, so as to ensure customer retention and development of solutions to grow existing businesses
• Frequently review, align and keep immediate Superior updated with information on operational issues and performance indices, such as customer profile, Space Management, Resources management, Operating procedures, and P&L status
• Manage the planning process to ensure all daily operation activities are executed and met according to the customer’s SLA
• Continually review and improve business processes, to improve productivity and add value to DHL services
• Manage the effective implementation and use of the appropriate technology in all sections of the service chain, to enhance service and improve productivity
• Develop a high performance service culture within the functional team. Plan, organize, and direct in an efficient and effective manner
• To supervise the running of a safe and efficient operation, working within clear guidelines to help achieve picking, replenishment and dispatch standards and defined outcomes for its responsibility area/shift.
• To ensure outbound / Inbound operations are running smoothly by performing the Monitor task releasing of shipments, Monitor case and pallet picking, Loading and dispatch of shipments,
• Takeover the role of the Supervisor whenever the Supervisor is not around.

Requirements

• Degree in Logistics / Supply Chain Management or any related courses
• Min 3 years of experience in overseeing an operational functional team
• Experience in reading and managing Profit & Loss statement would be advantageous
• Proficient in MS Office applications
• Must be highly motivated and able to supervise headcount of more than 100, and manage relationships with all levels of staff and customer
• Have excellent verbal, written and presentation skills