Job Description

Are you an experienced warehouse leader who thrives in a fast-paced operational environment? Do you enjoy motivating teams, driving performance and delivering exceptional customer service? Are you looking for an opportunity to make a real impact within a growing and dynamic operation?

Here at GXO, we're recruiting for a Warehouse Team Leader to join our Jellycat operation in Swadlincote on a 12-month maternity cover contract Working a 5 on, 2 off shift pattern (13:30 – 22:00), you'll play a key role in leading warehouse colleagues, coordinating operational activity and ensuring customer expectations are consistently achieved.

Pay, benefits and more:

You’ll receive a salary of £30,391 per annum, along with 33 days annual leave inclusive of bank holidays, a company‑sponsored pension, life assurance, access to our 24/7 online GP service and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform, offering high street discounts, cycle‑to‑work scheme, cashback rewards and much more.

What you’ll do on a typical day:

• Lead and coordinate daily warehouse operations, ensuring productivity, quality and service targets are consistently achieved across your designated areas
• Act as the first point of escalation for operational and colleague-related issues, proactively resolving challenges to maintain workflow and customer service levels
• Monitor and analyse operational KPIs, utilising warehouse systems and performance data to identify opportunities for improvement and drive operational excellence
• Promote and maintain a strong health & safety culture, ensuring compliance with company procedures, conducting observations and supporting investigations where required
• Coach, develop and support warehouse colleagues, sharing best practice and building capability to create a highly engaged and high-performing team

What you need to succeed at GXO:

• Previous experience in a Team Leader, Supervisor or similar operational leadership role within a warehouse or logistics environment
• Strong communication, organisational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced setting
• Experience working with warehouse management systems and operational reporting tools to support decision-making and performance management
• Proven ability to lead, motivate and develop teams while building positive relationships across operational functions
• A proactive and adaptable approach, with a strong focus on customer service, continuous improvement and maintaining high operational standards

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.