Job Description

What you become part of:

Sidcup Distribution Centre is a 24/7 operation, our Automated Storage and Retrieval System (ASRS) warehouse holds 25,000 pallets and we are the only site to manage the Freestyle range in the GB Network. Every 24 hours we expect to receive around 3,000+ pallets from the on-site manufacturing operation, directly into the ASRS, as well as handling 200+ vehicle movements. Inbound vehicles arrive from our other factory sites, with palletised goods. We assemble orders of full pallets for dispatch to our customers and other sites across our network. Most customers order bulk pallets, which are assembled from the ASRS and rear-loaded onto third party haulage vehicles, other customers require small amounts which we also carry out in a sizeable case-picking operation within the adjacent conventional warehouse which can pick up to 25,000 cases in a 24 hour period.

This role operates on a rotating 12 hour shift pattern, and flexibility to work both day and night shifts is essential.

What to execpt:

As a Warehouse Team Lead, you will play a key role in the safe, efficient and effective operation of our Sidcup Distribution operation. Leading a team on shift, you’ll be responsible for delivering daily operational performance while creating an engaging, inclusive and high‑performing environment for your colleagues within our embedded structure and routines.

This is a hands‑on operational people management role, requiring strong people leadership, sound decision‑making and a proactive approach to safety, service and continuous improvement.

Key responsibilities will include:

• Lead and supervise warehouse colleagues on shift, ensuring daily plans are delivered safely and efficiently
• Allocate work, set clear expectations and provide direction throughout the shift
• Maintain high standards of Health & Safety, food safety and housekeeping, acting immediately on any risks
• Monitor and manage performance against operational targets such as productivity, service and quality
• Address operational issues as they arise, making timely decisions to protect service and safety
• Support colleague engagement through regular communication, feedback and visible leadership on the warehouse floor
• Manage attendance, timekeeping and absence in line with company policies
• Identify and implement practical continuous improvement opportunities within the operation
• Act as a role model for company values, behaviours and ways of working
• Report into the Shift Manager throughout the shift on all KBI’s and KPI’s.

Skills & Essentials:

• Proven experience working in an operational warehouse, logistics or distribution environment preferably within an FMCG environment
• Experience leading or supervising teams on shift, ideally within a fast‑paced or high‑volume operation
• A solid understanding of warehouse Health & Safety standards, safe systems of work and risk awareness
• Confidence managing day‑to‑day people issues, including performance, attendance and engagement
• Experience working to operational targets and KPIs, with ability to take corrective action where required
• Strong communication skills, with the ability to engage clearly and confidently with colleagues at all levels
• Comfortable making operational decisions to keep the operation running smoothly

People leadership

• A genuine passion for leading, motivating and developing people
• Ability to create a positive, inclusive and respectful team environment
• Willing to challenge standards appropriately and hold self and others to account
• Acts as a visible leader and positive role model on shift

Operational and technical

• Experience identifying and delivering continuous improvement in day‑to‑day warehouse processes
• Comfortable using data and basic reporting to understand performance and issues
• Competent with Microsoft Office applications (Outlook, Excel)
• Counterbalance FLT licence preferred (training available if required)
• Willing and able to work on the warehouse floor, including operating MHE where appropriate