The Warehouse Support Rep II is a leadership role within the warehouse and the primary function is to support the Supervisor and support the warehouse operations for our Itasca, IL facility. This position will also need to provide relief in any absence within the operation and employees.

Schedule

Monday – Friday, 3:00 pm – 11:30 pm CST, 30 min lunch, 40 hours per week

Responsibilities

Daily functions may consist of one or all the following:

• Lead operations by ensuring freight being processed correctly, operation staffed appropriately and audit pieces for accuracy

• Process freight on the floor as needed: loading & unloading trailers

• Administrative Processing:

• Create routing sheet within Beacon (ERP system) so operations is aware of what customers and which trucks will be processed
• Set up the first truck for departure; involves paperwork preparation
• Create labels as needed for specific customers
• Create report itemizing piece count for the day, weight of line hauls, numbers of skids, etc.; ensure Induction and Branch ops reports are complete
• Check TSD exception report to ensure no local trucks listed under the exceptions
• Customs CCI and PARS process scanning and email
• Beacon data entry

• Train new hires and lead cross training between warehouse & office processing
• Communication with internal departments (i.e., District Quality Service Managers & Customer Support) to ensure accurate freight processing, product track & trace, updates on issues, guidance on decision making with customers
• Communicate with drivers & carriers to schedule pick-ups; on an as needed basis
• Carry out other duties as appropriate and as assigned by his/her manager

Work Experience Requirements

• Minimum 2 years of warehouse operations & freight processing experience
• Forklift experience
• Knowledge of ERP systems
• Microsoft Office (Excel & Word)
• Takes full ownership of responsibilities and follows through on commitments
• Demonstrates a strong sense of urgency and responds quickly in time‑sensitive situations
• Holds themselves accountable for accuracy, quality, and results
• Collaborates effectively and contributes positively to a team‑focused environment
• Ability to be productive in a considerably independent environment; guided by broad policies and general objectives
• Ability to problem solve independently
• Flexibility for occasional shift change during peak season
• This is a physical, fast-paced position that involves continual lifting, lowering, and sliding packages that typically weigh 25-35 lbs. and may weigh up to 70 lbs.
• Must be able to work in varying temperature conditions during the seasons

Working Conditions

Working conditions under which the job is performed include, but are not limited to concentrated visual or auditory attention, repetitive movements (i.e. labeling, scanning), standing for extended periods of time, heavy physical effort (i.e. lifting, pushing, pulling), walking, bending, working in various temperature conditions

Education

Skills