Job Description
About Waterworks
When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.
The Role
Be part of Waterworks’ expansion into new products and new markets! We are seeking a detail-oriented, hands-on Warehouse & Logistics Supervisor to spearhead our new "Last Mile" distribution center in Portugal. This individual will be the foundational member of our EU logistics team, responsible for the end-to-end lifecycle of inventory—from receiving bulk shipments from our global factories to ensuring white-glove delivery to our EU and UK clientele. This role requires a blend of physical warehouse management and high-level ERP data integrity.
Eligible applicants must reside in Portugal. Waterworks will not provide relocation or sponsorship for this role.
This is role in onsite, 5 days per week.
Responsibilities
-
Inbound Logistics & Put-away
- Oversee the receipt of all incoming goods, verifying physical counts against packing slips and Infor M3 distribution and purchase orders
- Develop and maintain an organized bin/location system to optimize picking speed.
- Ensure all stock is put away and "received" in the system within 24 hours of arrival to maintain global inventory visibility.
2. Order Fulfillment & "Last Mile" Delivery
- Manage the daily pick-and-pack process, ensuring high standards of protective packaging for premium goods.
- Generate shipping labels and documentation required for EU and UK transit (including customs documentation where applicable).
- Coordinate directly with local Portuguese and international carriers to ensure timely departures and resolve "last mile" delivery exceptions.
3. Inventory Control & Quality Assurance
- Execute a rigorous Cycle Counting program to ensure 99%+ inventory accuracy.
- Process client returns (RMAs), performing quality inspections to determine if items are "restockable," "repairable," or "damaged."
- Identify and report any production defects or shipping damages back to the US procurement team.
4. Systems & Reporting
- Maintain real-time accuracy in Infor M3, ensuring all stock movements (receipts, transfers, and adjustments) are recorded.
- Monitor warehouse performance metrics, including order cycle time and shipping accuracy.
- Other duties and responsibilities as assigned.
Requirements
- 3+ years in warehouse operations, ideally within a distribution center for consumer goods
- Preferable experience in Infor M3 or a similar ERP (SAP, Oracle) is essential
- Strong working knowledge of Microsoft Office and specifically Excel
- Familiarity with EU shipping regulations, customs and carrier networks (e.g., DHL, DPD, CTT)
- Ability to operate warehouse equipment (forklifts/pallet jacks) and lift up to 25kg
- Fluency in Portuguese and professional proficiency in English (required for communication with the US headquarters)
- Required travel up to 10% of the time (US and or other EU locations)
- This role is located in Portugal
Our Values
Be Authentic: Engage in real conversations. Communicate honestly with respect and professionalism.
Raise The Bar: Share ideas to uphold our standard of excellence. Never settle for less than the best.
Own It: Be responsible for your results. Empower yourself and others to step forward and lead.
Partner For Perfection: Collaborate with peers and teammates to deliver superior service to our clients.
Love What You Do & Do What You Love: Generate excitement and enthusiasm for our brand and company.
Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate's experience and expertise and may vary from the amounts listed above.
Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
