At Dyson we believe everything could be better. Fuelled by a frustration with things that don’t work properly and a relentless obsession with making them work better, we’ve spent the last 25 years pioneering inventions and continually improving.
We’re growing fast. And our ambition is huge. But it’s not simply about more people and more profit. Dyson is all about better ideas and new technologies. It’s about inventing the future.
Our philosophy remains the same as it was 25 years ago when James Dyson invented the first cyclonic vacuum cleaner. We remain family-owned. We don’t bow to outside shareholders or report to the stock exchange. Instead we plot our own path, unshackled from conventional thinking.
The refurbishment department is responsible for processing returned products through a structured operation to restore them to required quality and compliance standards.
We are looking for a highlymotivatedand detail-orientedSupervisor to join ourGB&Irefurbishment centre team.
This rolewould involveoverseeing daily operations, ensuring efficient workflow, andmaintaininghigh standardsof safety, quality, and productivity.
This role provides leadership to frontline teams, coordinates resources, and drives continuous improvement across operational processes.
Key areas of responsibility include:
Operational Leadership
Manage day-to-day activities across the operation to meet output and performance targets
Lead daily briefings (start- and end-of-shift) to communicate targets, updates, and performance
Team Management
Supervise, coach, and support team members to maximise performance and engagement
Monitor attendance, conduct shift registers, and manage staffing levels against workload
Coordinate with third party agencies on temporary staff requirements and performance
Provide on-the-floor support, guidance, and problem resolution throughout the shift
Planning & Resource Coordination
Allocate labour and resources effectively based on production or refurb plans
Ensure materials, equipment, and tools are available and correctly utilised
Coordinate with warehouse and support functions tomaintainworkflow continuity
Quality & Compliance
Ensure all products meet required quality standards
Enforce adherence to operational procedures, safety standards, and compliance requirements
Maintainaccuratesystem updates (e.g. SAP transactions, output reporting, and tracking)
Performance Monitoring
Track and report daily output and key performance metrics
Identifyissuesimpactingperformance and implement corrective actions
Maintain documentation including staffing trackers, production reports, and quality records
Continuous Improvement
Identifyopportunities to improve efficiency, quality, and processes
Support implementation of process updates, training materials, and operational changes
Promote a culture of accountability, teamwork, and continuous improvement
We're looking for someone with:
Proven experience in a supervisory or senior operational role
Strong leadership and people management skills
Ability to plan, prioritise, and manage multiple tasks in a fast-paced environment
Good understanding of warehouse/refurbishment operations and quality standards
Experience using operational systems (e.g. SAP, Excel-based trackers)
Strong communicationand problem-solving skills
Proactive and hands-on leadership style
High attention to detail and quality
Strong organisational and decision-making ability
Positive, team-focused attitude with a focus on results
Financial
- Performance-related bonus scheme
- Competitive pension scheme
- Life assurance
- Discounts on Dyson machines and retail discounts
Lifestyle
- 27 days’ holiday (plus bank holidays)
- Electric vehicle salary sacrifice scheme
- Ability to purchase additional holiday
Health
- Private medical insurance and dental insurance
- Employee assistance programme, digital GP, on-site physio and GP, prescription service, fertility treatment support
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Dyson solves real-world problems and creates better products through the application of engineering, science, design and creativity. It is a family-owned, global technology company, founded by Sir James Dyson who remains at the helm alongside his son Jake.
Since inventing the first cyclonic bagless vacuum cleaner, the DC01, Dyson has consistently invested in research and development to improve its products and technologies radically. Dyson offers products across a growing range of areas: floorcare, air purification, robotics, haircare including formulations, lighting, hand drying, and most recently audio. Dyson continues to expand into new areas.
Today, Dyson sells products in more than 80 markets, has 450 Dyson stores worldwide and is available in all major technology and beauty retailers. Dyson has global headquarters in Singapore and major technology campuses in Singapore, the UK, Malaysia, and the Philippines. Its global team of engineers, scientists and software developers are focused on developing technology-enabled products which work better and which people love to use. Key areas of focus have included high-speed electric digital motors, sensing and vision systems, robotics, machine learning and aerodynamics.
Beyond products, to encourage an inventive future, Dyson is also inspiring the next generation of engineers and inventors through the Dyson Institute of Engineering and Technology, the James Dyson Foundation and the James Dyson Award.
The Dyson family applies its problem-solving approach in other fields, and established Dyson Farming in 2012. It is one of the largest farming businesses in the UK, extending to 36,000 acres across Lincolnshire, Oxfordshire, Gloucestershire and Somerset. It is a family-owned enterprise unlike any other, focussed on long-term investment in British farming and the countryside to grow tasty and nutritious food.
