Job Description

Warehouse Supervisor

Department: Operations

Employment Type: Permanent - Full Time

Location: London Heathrow

Reporting To: Operations Manager

We are looking for Warehouse Supervisors who ensure the achievement of operational performance targets are in alignment with all airline service level agreements (SLAs). You will be an individual who stands out, leads others and motivates a team of cargo agents in a fast paced environment. You will be relied on to maintain efficiency and high standards to best promote WFS.

Your main responsibilities on a day to day basis will be:-

• Supervise warehouse staff, assign tasks, and monitor performance to meet operational goals.
• Exceptional planning and coordination to ensure smooth operations and timely cargo handling.
• Manage the flow of cargo in/out of warehouse, utilising full capacity of warehouse.
• Ensure airline Standard Operating Procedures are followed for ULD builds.
• Promote and maintain positive Health & Safety culture within warehouse, including proper handling of hazardous materials.
• Maintain highest levels of security in line with CAA/WFS requirements.
• Address and resolve any issues related to cargo handling, delays, or discrepancies.
• Complete daily warehouse and forklift inspections and reporting any issues to management.

To be successful in this role you will need:-

• Thorough knowledge of operation, customer base and products.
• Cargo security trained to a minimum of COS level or Level 1 Airport supplies training.
• Competent in the acceptance and handling or dangerous goods.
• Expertise in pallet-building processes.
• Hold a valid forklift licence and driving licence.
• Ability to work shifts as required, including nights, weekends and public bank holidays.
• Proficient in using Warehouse Management Systems (WMS) and other relevant operational software.

Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.

Our Values

Safety

• Always look out for our own and each other's safety.
• Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
• Comply with all relevant safety regulations and standards at all times.
• Learn from mistakes and share that learning.

Customer Focus

• Delight customers by actively anticipating their needs, concerns and preferences.
• Offer alternative "yes" solutions to "no" situations.
• Deliver service excellence and always aim to exceed customer expectations.

Respect

• Appreciate everyone's background, cultural values and opinions at all times.
• Actively listen and understand other's intent and point of view, especially during disagreements.
• Build trusting relationships, demonstrate empathy and care for others.

Excellence

• Always do the right thing. Do it right the first time.
• Demonstrate extreme ownership: See it, Own it, Solve it.
• Adopt a growth mindset: keep learning, stay agile, be resilient.
• Set high expectations, embrace innovation and practice continuous improvement.

Teamwork

• Prioritise SATS Group's interests over one's own and department needs.
• Proactively share resources, ideas and information constructively.
• Build on each other's strengths and ideas to achieve win-win outcomes.