Job Description
Our Opportunity:Fetch is a fast-growing, venture-backed company transforming the way multifamily communities manage essential amenities. Founded to solve the challenges of package delivery, Fetch has expanded its offerings into four core services:Ā Package Delivery,Ā Valet Trash,Ā Fetch Market, andĀ Fetch Storage.Ā From our local facilities, we ensure secure, convenient, direct-to-door delivery for residents while streamlining operations for property teams. Our valet trash service provides simple, community-wide waste solutions. Fetch Market offers direct-to-door 24/7 delivery of everyday essentials, giving residents unparalleled convenience. Fetch Storage extends our mission by offering secure, flexible storage options tailored to multifamily living.Ā Operating in communities across the U.S., we are tackling complex logistical challenges every day, from last-mile delivery to amenity innovation, while creating seamless living experiences for residents and measurable value for property managers and owners. With substantial growth ahead, Fetch continues to shape the future of multifamily living by combining technology, logistics, and hospitality into one cohesive platform.
Fetch is looking for a Warehouse Supervisor to join our team in bringing Fetch's services to new communities. The Fetch Operations Team is the driving force of our strategy to bring apartment residents secure and convenient package delivery. We are looking for a logistics leader with a passion for process, organizational excellence, and the ability to lead a team in providing superior customer experiences.
As a leader responsible for overseeing the package fulfillment process, you will lead a team of operation associates to ensure top-tier delivery service for the residents in your city. Additional duties include coaching and mentoring the operations team and on-boarding, training, and scheduling independent contract drivers.
What You'll Do:Managing the full scope of the fulfillment process at the warehouseĀ Leading a team of Operations Associates tackling daily fulfillmentĀ Coordinating operations staff scheduleĀ Train, assess, and improve daily performance of Operations AssociatesĀ Managing independent contractor relations including on-boarding, training, and schedulingĀ Triaging and dispatching delivery drivers into efficient delivery routesĀ Problem solving conflicts and as they arise and tackling ad-hoc tasksĀ Working with the Customer Service team to answer customer inquiries via call, text or emailĀ Working closely with the Area Warehouse Operations Managers to provide constant improvements to existing processes and the Fetch serviceĀ Organizing and maintaining package inventory using the Fetch platformĀ Managing maintenance of Fetch delivery vehiclesĀ Coordinating rush deliveries and special requests to the meet the needs of Fetch residentsĀ Providing the Fetch Experience
What You'll Need:The will and drive to achieve, maintain and increase high standardsĀ 3+ years of experience in a leadership positionĀ Proficient in basic computer usageĀ Clear and concise with electronic and verbal communicationĀ High-level of commitment towards prioritized decision makingĀ Ability to thrive under pressureĀ Multi-tasking skillsĀ Passionate about serving othersĀ Comfortable in a fast-paced environmentĀ Must be able to handle 50+ poundsĀ Must have a valid driver license with a clean driving recordWhat We'll Deliver On- Competitive pay ratesĀ - Medical- Dental- Vision insurance- 401(k)- AD&D/STD/LTD- Paid time off
We also pay weekly.Ā Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.Ā
