Job Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Pay Rates Starting between: $70,304.00 - $94,080.00 / year

This position is responsible for supervision of all dispatch, drivers and warehouse personnel. The position ensures the team is making accurate and efficient lubricant deliveries and while providing excellent customer service. This will be accomplished while maintaining compliance with health, safety, security, DOT and environment regulations.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manage all drivers, dispatchers & warehouse personnel, including recruiting, hiring, training, road-testing, reviewing, and disciplining
• Coordinate problem resolution and customer specific issues with sales staff
• Determine appropriate routing of lubricant deliveries based on truck configuration, customer location, and weight, including after-hours and dispatching on an on-call basis
• Relieve open routes when necessary
• Coordinate spill response, site mitigation, and related documentation with EHS&S Manager
• Inspect fleet and equipment on a regular basis and assist the Shop Manager with preventive maintenance and repair
• Oversee third party deliveries to the warehouse. This will include bulk and package lubricant deliveries. These deliveries must be conducted safely while maintaining accurate tracking of gallons in and out.
• Oversee driver qualification for driving, delivering, product knowledge and customer interaction.
• Oversee warehouse qualification for loading trucks, product knowledge and customer interaction for will-call deliveries.
• Maintain open communication with the sales staff, customer service team and purchasing while working to resolve delivery-related exceptions.
• Assist sales with review of new customer sites and set-up of equipment
• Maintain required paperwork for all operational, billing, and government requirements.
• Ensure the health, safety, and security of driving personnel, office staff operations, and warehouse personnel.
• Complete daily tasks in a timely and efficient manner
• Work cooperatively with co-workers and contribute to a pleasant and accommodating work environment through a spirit of teamwork
• Perform all reasonable work-related assignments as requested by manager
• Monitor gallons per hour, profitability, safety and product days on hand for the location.
• Must be on call 24/7
• Code & submit all business unit related bills (Fuel, Utilities, Parts, etc.)
• Track usage & movement of site assigned trucks, shop equipment, monitors & tanks

Qualifications

QUALIFICATIONS:

• Bachelor Degree preferred
• 5+ years of industry experience with supervisory responsibilities
• Valid CA commercial driver license and a minimum of two years’ professional driving experience preferred
• Must have working knowledge of Department of Transportation regulations
• Experience with hazardous materials, lube products, and dispatching is preferred
• Must have working knowledge of warehousing and logistics procedures and policies
• Must have a high level of accuracy and attention to detail
• Must possess excellent organizational skills and the ability to multi-task
• Must possess excellent customer service skills, including telephone communication
• Must be able to read, spell, write, and comprehend English at an intermediate level
• Must be proficient in the use of Microsoft Office products, GPS tracking system, video monitoring system, and tank monitoring system
• Must have the ability to apply common sense understanding to carry out detailed instructions and to deal with problems and situations as they arise

Additional Information

Physical requirements

• Must be able to bend, stoop, climb, and crouch
• Must be able to sit for an extended period of time
• Must be able to push, pull, and lift in excess of 50 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.