Job Description

Are you an experienced warehouse leader who thrives in a fast-paced operational environment? Do you enjoy developing teams, driving performance and delivering exceptional customer service? Are you ready to take ownership of a key shift within a growing eCommerce and retail operation?

Here at GXO, we're recruiting for a Warehouse Shift Manager to join our Mountain Warehouse operation in Peterborough. This is a full-time, permanent role, working any 5 from 7 days, 06:00 – 14:00, where you'll be responsible for leading warehouse operations, developing high-performing teams and ensuring productivity, quality and customer service expectations are consistently achieved.

Reporting to the Operations Manager, you'll provide leadership to First Line Managers and Team Leaders, ensuring colleagues are motivated, resources are effectively deployed, and operational performance remains on track throughout your shift.

Pay, benefits and more:

We're offering a salary of £39,140.00, alongside 33 days annual leave inclusive of bank holidays, a company-sponsored pension scheme, life assurance, access to a 24/7 online GP service and a comprehensive employee assistance programme. You'll also benefit from our MyBenefits platform, offering high-street discounts, cashback schemes, cycle-to-work options and a range of wellbeing benefits.

What you’ll do on a typical day:

• Lead and coordinate all warehouse activities across the shift, ensuring operational plans, productivity targets and customer service requirements are consistently achieved
• Monitor real-time operational performance, proactively managing workflow, labour allocation and resource deployment to ensure the efficient flow of goods throughout the warehouse
• Drive performance through effective leadership of First Line Managers and Team Leaders, supporting colleague development, performance management and operational accountability
• Collaborate closely with inventory, administration and quality teams to ensure stock integrity, accurate record keeping and high levels of operational accuracy
• Promote a culture of continuous improvement, safety and operational excellence while identifying opportunities to improve productivity, reduce waste and enhance customer satisfaction

What you need to succeed at GXO:

• Previous experience leading teams within a warehousing, logistics or supply chain environment, ideally at Shift Manager, Operations Manager or equivalent level
• Strong people management skills, including experience coaching leaders, managing performance and handling employee relations matters
• Experience working with operational KPIs, workforce planning, productivity management and customer service measures within a fast-paced environment
• Excellent communication, organisational and decision-making skills, with the ability to manage multiple priorities and respond effectively to operational challenges
• Good IT skills, including Microsoft Office applications, alongside a proactive approach to continuous improvement and operational excellence

We engineer faster, smarter, leaner supply chains

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.