Nadel is a global leader in targeted, high-impact branded merchandise. Founded in 1953, Nadel offers a connected team of experts who deeply understand every aspect of branded merchandise ideation, creation, and delivery. Headquartered in Los Angeles, Nadel has a presence across North America, Europe, Asia-Pacific, and beyond. With a strong commitment to sustainable business practices, Nadel continues to drive positive environmental change and raise the bar across the industry. For more information, please visit nadel.com
ABOUT THE ROLE Nadel is seeking an experienced and motivated Outbound Supervisor to lead daily order fulfillment operations within the Kansas City warehouse. This role is responsible for overseeing shipping, order fulfillment, team productivity, quality control, and operational efficiency to ensure customer orders are processed accurately and on time.
KEY RESPONSIBILITIES
Supervise and coordinate day-to-day outbound operations including picking, packing, and shipping
Lead, train, and develop a team of 5–8 warehouse associates to meet performance and quality expectations
Own and drive outbound fulfillment SLAs, ensuring on-time and accurate order processing
Monitor workflow, labor allocation, and productivity to optimize throughput and efficiency
Partner with inbound, inventory, and customer service teams to ensure seamless order execution
Maintain compliance with company policies, safety procedures, and OSHA standards Utilize Warehouse Management Systems (WMS) and reporting tools to monitor productivity and shipment status
Identify opportunities for operational improvements and implement process enhancements to increase efficiency and reduce errors
Assist with labor planning, scheduling, attendance management, and performance management activities
Support peak season operations and overtime needs as business demands require
Ensure work areas remain clean, organized, and audit-ready at all times
QUALIFICATIONS
3-5+ years of warehouse or fulfillment experience required
Minimum 2 years of supervisory or team leadership experience in outbound/shipping operations preferred
Strong understanding of pick/pack/ship operations and performance metrics
Proven ability to lead teams in a fast-paced, high-volume environment
Detail-oriented with a focus on accuracy and continuous improvement
Experience with Warehouse Management Systems (WMS) systems preferred.
Ability to analyze productivity metrics and drive operational performance
Strong communication, leadership, and problem-solving skills
Ability to prioritize tasks and adapt in a fast-paced environment
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
Ability to stand and walk for extended periods throughout the shift
Ability to lift and move products up to 50 pounds regularly
Ability to bend, stoop, reach, and perform repetitive motions
Comfortable working in a warehouse environment with varying temperatures dn noise levels
About Nadel
Our tight-knit global team of experts deeply understands all aspects of branded merchandise creation—from ideation to delivery.
Nadel delivers targeted, impactful branded merchandise while providing a top-tier service experience.
