Job Description

This position is responsible for servicing warehouse lending customers.

Essential Functions

• Manage workflow to ensure all loans stay within compliance.
• Review submitted loan packages for accuracy, completeness, and compliance with funding and accounting requirements; conduct internal quality control and audits of warehouse lending loans.
• Identify and resolve discrepancies or issues in loan documentation.
• Approve and disburse funds in accordance with established guidelines.
• Verify wire instructions and validate title company information for both new and existing partners.
• Perform input, approval, and settlement of incoming wires; process additional and return wires.
• Remit any residual income to customers as needed.
• Pull end-of-day reports to ensure balancing.
• Receive, log, and retain possession of the original mortgage note during warehouse period.
• Process received collateral in preparation to ship.
• Responsible for daily client correspondence and customer service.
• Regular, reliable, and predictable attendance.

Marginal Functions

• Assist in balancing of customer accounts and warehouse lending accounts.
• Assist Warehouse Operations Manager as needed.
• Provide cross-function support to funding, accounting, and shipping.
• Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices.
• All other duties as assigned.

Minimum Educational & Experience Requirements

• Associate or bachelor’s degree in business-related field or equivalent work experience
• 3 years’ experience in a financial institution or comparable industry

Minimum Skill Requirements

• Working knowledge of loan products, federal lending regulations, and documentation required by bank policy and state and federal regulations
• High level of detail orientation
• High degree of organization and time management
• Ability to work independently with minimal supervision
• Ability to work effectively under stress with high work volume and tight deadlines
• Professional and effective verbal and written communications
• Proficient with MS Office products and departmental systems

Physical Demands

In terms of an 8-hour workday, “occasional” equals 1% to 33%, “frequent” equals 34% to 66%, and “continuous” equals 67% to 100%. However, some duties are performed monthly, annually, or sporadically throughout the year and are essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions of the position.

• Continuous stationary position, particularly, but not limited to, at a desktop computer
• Continuous repetitive use of hands/arms; particularly concerning to typing, writing, phone & computer use
• Continuous communication: verbal and written, in-person, phone and electronic

Work Environment

• Office environment; remote and hybrid flexibility if determined by management.