Job Description

About Everything But The House
Discover the Uncommon. Headquartered in Cincinnati, Ohio, Everything But The House (EBTH) is a revolutionary online marketplace that has transformed the traditional estate sale industry into a premier global auction platform. Born out of a passion for antiques and a desire to give secondhand goods a meaningful second life, EBTH offers a full-service, white-glove consignment solution for homeowners, estate managers, collectors, and dealers.

From art, jewelry, and fashion to mid-century furniture and rare collectibles, our platform unleashes an ever-changing assortment of unique items—all with a starting bid of just $1. Driven by our proprietary technology, an expert team of catalogers and authenticators, and our "Uncommon Promise" of quality, we connect sellers with a worldwide community of shoppers seeking rare and wonderful things.

We’re seeking an Operations Manager for our Columbus market who is a hands-on,effective leader with a business owner’s mentality who will lead, manage and grow the market. This leadership role drives operational execution and profitability with a focus on results, consistency, team member development and engagement, optimized workflows and continuous improvement.

We are not providing relocation for this position and are only reviewing applications from candidates who are located in the Columbus, OH metropolitan area.

Key Responsibilities (Including, but not limited to):

• Lead facility in successful day-to-day operations by driving quality, service level and productivity goals.
• Promote a positive work environment by ensuring the appropriate staffing, the continuous training of team members, recognition, mentoring and coaching.
• Regularly review established key performance indicators with team members.
• Develop and enhance standard operational and working practices to optimize productivity and efficiencies.
• Train and develop team members to best utilize and expand strengths and capabilities.
• Hold all team members accountable to achieving individual and department goals.
• Reward and recognize high performance and provide career path and growth opportunities for team members.
• Conduct frequent team or individual meetings to communicate successes, challenges and opportunities for improvement.
• Partner and coordinate with support functions such as sales, marketing, human resources, tech, and finance to ensure programs and changes are handled effectively.
• Perform other duties as assigned.

Qualifications:

• Proven ability and willingness to drive individual and team performance results.
• 3+ years experience in an operations or warehouse supervisory or management role.
• Bachelor’s degree in relevant field preferred.
• Profit & Loss; Loss management experience.
• Experience with project management and metric development.
• Strong relationship-building skills and ability to interact effectively at multiple levels.
• Ability to manage time and prioritize effectively.
• Excellent communication and presentation skills.
• An obsession with the customer experience.
• Ability to solve problems, build and think creatively in challenging situations.

Benefits of Working at EBTH:

• Comprehensive benefits package including medical, dental, vision, life, disability & 401k
• Employee Discount Program
  Paid Time Off & Paid Holidays
  Career Growth & Learning Program
  Referral Bonus
  Fun, unique and inclusive company culture

We are not providing relocation for this position and are only reviewing applications from candidates who are located in the Columbus, OH metropolitan area.

We are an equal opportunity employer with a commitment to diversity. All qualified individuals are encouraged to apply.

Applicants must be authorized to work lawfully in the United States for EBTH. EBTH does not provide sponsorship at this time.