Job Description

About the company

Ardmore Home Design (AHD), founded in 2008, is a privately owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell, and distribute luxury home décor globally to interior designers and boutique/luxury retailers. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials), Pigeon & Poodle (home and bath accessories), Blue Pheasant (handcrafted tabletop products) and Burton James (luxury seating home furnishing).

About the Position

The Operations Manager is an operations-focused leader responsible for overseeing warehouse operations functions while driving execution across logistics, people, and process. This role owns daily warehouse departments, including Shipping, Receiving, Quality Control, & Repairs. Collaborating closely with the Sr. Director of Warehouse Operations, this leader balances hands-on engagement with analytical and administrative work—managing carrier relationships, negotiating freight and shipping rates, overseeing labor planning, collaborating with all safety related incidents/training/committee, and ensuring operational discipline across the business.

The ideal candidate is equally comfortable on the warehouse floor and at the desk: dynamic, visible and credible with teams, strong in vendor and carrier management, disciplined in SOP execution, and data-driven in performance management and continuous improvement. This role operates primarily on a Monday through Friday, in-person, day-shift schedule, with flexibility required to meet business needs.

Position Responsibilities

• Manage daily warehouse departments including Shipping, Receiving, Quality Control, & Repairs
• Own carrier relationships, negotiating rates & routes and trouble shoot as necessary
• Lead and supervise warehouse-based supervisors, leads, and associates
• Build, lead and enforce safety programs and standards for AHD
• In partnership with Sr. Director of Warehouse Operations, train, coach, and develop warehouse staff; support performance improvement and career growth
• Execute and uphold SOPs across all warehouse operations functions
• Partner with leadership to manage labor planning, scheduling, and overtime control
• Monitor and report on key performance indicators
• Support continuous improvement initiatives focused on efficiency, quality, and cost reduction
• Utilize ERP, WMS, and TMS systems to optimize workflows and reporting
• Collaborate cross-functionally with Customer Service, OPS, Facilities and other departments as needed.

KPIs & Performance Focus

• Receiving Dock to Stock
• On time shipment
• Safety and Compliance
• Process and Packaging Optimization
• Productivity and Performance Metrics
• Overall Efficiency and Improvement

What we can do for you:

• Play a pivotal role in our company’s transformation and growth
• Align with a growing company that operates in the luxury market
• Provide training and career development opportunities
• Enjoy a high-paced and collaborative work environment
• Eligible for up to a 6% employer 401(k) contribution following six months of employment
• Take advantage of paid time off away from work, including scheduled company holidays
• Participate in competitive benefits and incentivizing programs
• Team building company sponsored events
• Employee discount and bi-annual sample sale

Requirements

• Bachelor’s degree preferred in supply chain, logistics, or business is highly preferred
• 5+ years of progressive warehouse operations experience, including people management
• Strong management and coaching skills
• Proficiency in Microsoft Office, especially Excel
• Experience working with ERP/WMS systems
• Strong organizational, communication, and problem-solving skills
• Bilingual Spanish highly preferred

Physical Requirements:

The physical demands described here are representative of those that are required by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
• The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
• Required to use stairwells to attend meetings and engage with employees on multiple floors throughout building.

Other Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

Compensation

Starting annual salary: $90,000 – $100,000.Exact compensation may vary based on skills, experience, and location.