Job Description

Warehouse Operations Manager

High-Volume Distribution Facility

The Warehouse Operations Manager is responsible for overseeing daily operations within a high-volume distribution or fulfillment facility. This role ensures operational efficiency, inventory accuracy, safety compliance, productivity performance, and on-time shipping and receiving activities. The ideal candidate will have strong leadership experience managing large teams in fast-paced warehouse environments while driving continuous improvement and operational excellence.

Key Responsibilities

• Manage day-to-day warehouse operations including receiving, shipping, inventory control, picking, packing, replenishment, and order fulfillment.
• Lead, develop, and supervise warehouse supervisors, team leads, and hourly associates in a high-volume environment.
• Monitor workflow, labor utilization, productivity, and operational KPIs to ensure performance goals are achieved.
• Drive continuous improvement initiatives focused on efficiency, quality, safety, and cost reduction.
• Ensure accurate inventory management through cycle counts, audits, and process controls.
• Maintain compliance with OSHA regulations, company safety standards, and warehouse operating procedures.
• Coordinate staffing levels, scheduling, and labor planning to meet operational demands and customer service expectations.
• Partner with transportation, customer service, procurement, and production teams to ensure smooth operational flow.
• Analyze operational reports and metrics to identify trends, gaps, and opportunities for improvement.
• Oversee training and onboarding of warehouse personnel to ensure proper procedures and productivity standards are maintained.
• Ensure proper maintenance and utilization of warehouse equipment including forklifts, pallet jacks, conveyors, and RF scanning systems.
• Support implementation and optimization of WMS (Warehouse Management Systems) and operational technology.
• Maintain high standards for housekeeping, organization, and facility cleanliness.
• Manage escalated operational issues and implement corrective action plans when needed.

Qualifications

• Bachelor’s degree preferred or equivalent warehouse leadership experience.
• 5+ years of warehouse operations leadership experience in a high-volume distribution, manufacturing, or fulfillment environment.
• Proven experience managing large teams in fast-paced operations.
• Strong knowledge of warehouse operations, inventory management, shipping, and receiving processes.
• Experience with WMS systems, RF scanners, and inventory control systems.
• Strong leadership, communication, problem-solving, and organizational skills.
• Ability to analyze operational data and implement process improvements.
• Knowledge of OSHA and warehouse safety regulations.
• Forklift certification preferred.

Preferred Experience

• High-volume e-commerce, retail distribution, manufacturing, or 3PL experience.
• Lean manufacturing or continuous improvement experience.
• Experience managing multi-shift operations.
• Bilingual English/Spanish is a plus.

Key Performance Metrics

• On-Time Shipping Performance
• Inventory Accuracy
• Order Fulfillment Rates
• Labor Productivity
• Safety & OSHA Compliance
• Quality & Error Reduction
• Employee Retention & Engagement

Work Environment

• Fast-paced warehouse and distribution environment.
• Ability to stand, walk, lift, and move throughout the facility for extended periods.
• May require flexibility for evenings, weekends, or peak production schedules.