Job Description

About Us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.

Responsibilities

• Lead, supervise and motivate operational teams to achieve business and operational objectives.
• Plan and manage warehouse manpower and equipment resources in line with operational requirements.
• Ensure compliance with company policies and procedures, including operational, safety and security requirements.
• Train and develop subordinate staff on job responsibilities, operational procedures, quality standards and safety requirements.
• Act as the primary operational advisor to the management team on warehouse and operational matters, including problem-solving and escalation of significant issues.
• Coordinate corrective and preventive actions to support the establishment, maintenance and continual improvement of the quality management system.
• Monitor and continuously improve contract KPIs and overall service performance.
• Manage customer relationships to ensure agreed service standards are consistently achieved and continuously improved.
• Work closely with cross-functional teams to manage contract financials, including budgets, P&L, revenue streams and operational costs.

Requirements

• Minimum 5–7 years of relevant experience in contract logistics, warehouse operations, or a related field.
• Diploma or Degree in any discipline.
• Demonstrated leadership experience in managing and developing medium to large-sized teams.
• Good command of written and spoken English.
• Proficient in WMS, ERP systems, and Microsoft Excel.
• Knowledge and experience in Free Zone and bonded warehouse operations will be an added advantage.
• Willing to be based in Johor Bahru (Senai/PTP/Tebrau).