Job Description

Warehouse Performance & Operations Control (60%)

• Monitor and analyze daily warehouse performance across receiving, putaway, picking, packing, dispatch, returns, and inventory accuracy using Logiwa WMS
• Ensure data integrity within Logiwa, including transaction accuracy, stock reconciliation, bin management, and troubleshooting system discrepancies.
• Track and report operational KPIs such as order accuracy, SLA adherence, productivity rate, inventory variance, and turnaround time via Metabase dashboards
• Build, maintain, and optimize warehouse performance dashboards in Metabase to provide real-time operational visibility.
• Identify operational bottlenecks through data analysis and propose structured, data-driven improvement initiatives.
• Conduct root cause analysis for operational deviations (e.g., SLA misses, inventory discrepancies, mis-picks).
• Support cost efficiency initiatives by analyzing labor productivity, space utilization, and process cycle times.

Stakeholder & Performance Support (40%)

• Collaborate closely with Warehouse Supervisors and Customer Success teams to ensure SLA performance is consistently met.
• Analyze brand-level performance metrics (fulfillment accuracy, aging orders, return rates) and provide actionable insights.
• Investigate operational-related escalations and provide structured reports supported by Logiwa system data.
• Prepare weekly and monthly performance summaries using Metabase and Excel for management review.
• Support cross-functional coordination with transportation, finance (invoicing validation), and regional teams to ensure operational alignment.

Experience & Knowledge

• 2–4 years of experience in warehouse operations, supply chain analytics, or logistics environments.
• Hands-on experience with Logiwa WMS (or similar WMS platforms) including reporting and transaction monitoring.
• Experience building or maintaining dashboards in Metabase (or similar BI tools such as Looker, Power BI, Tableau).
• Strong understanding of warehouse workflows, inventory control, and fulfillment operations.
• Familiar with continuous improvement frameworks (Lean, 5S, PDCA, Root Cause Analysis).
• Strong data manipulation skills in Excel / Google Sheets (pivot tables, lookup functions, basic formulas).

Education

• Bachelor’s degree in Logistics, Supply Chain Management, Industrial Engineering, Business, or related field.
• Certification in Supply Chain, Data Analytics, or Warehouse Operations is a plus.

Skills

• Strong analytical and data interpretation capability.
• High attention to detail and accuracy in system monitoring.
• Ability to translate raw operational data into structured insights and recommendations.
• Strong communication skills in English and Bahasa Indonesia.
• Comfortable working in a fast-paced warehouse environment with hands-on operational exposure.
• Ownership mindset with strong accountability and follow-through.

You’ll become part of a diverse team that's globally distributed. We are a business that's been built in the post-pandemic era, with each employee being given the flexibility to create and build in their space. We are meritocratic and believe in the potential of our employees; we look to go further each time and develop as a team.

In addition to an exceptional culture, fostered by 3 great founders, you’ll also get the following;

• Annual Bonus
• 25 days leave.
• Health Insurance.
• Macbook.
• Annual L&D support.

We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you.