Job Description

The Quality Management Officer is responsible for driving end to end quality performance across warehouse operations, ensuring KPI achievement (DDR & other damage categories) through on-ground enforcement, proactive issue detection, and across-functional resolution. The role ensures that quality standards are not only monitored but strictly implemented and sustained across all sites.

Key Responsibilities:
1. On-Ground Quality Enforcement

• Conduct regular warehouse visits (Dasma, Tonivic, and other assigned sites.
• Perform floor audits across collecting, packing, dispatch, and storage areas.
• Immediately identify, escalate, and enforce correction of SOP deviations.
• Validate that corrective actions are implemented properly on the floor.

2. KPI Ownership & Performance Improvement

• Own and drive improvement of:
• DDR (WH IMPACT)
• OTHER DAMAGE CATEGORIES

3.Proactive Issue Detection

• Identify potential quality risks before escalation.
• Monitor operational patterns that may lead to errors or damages
• Recommend preventive actions based on trend analysis and observation

4.Root Cause & CAPA Leadership

• Lead structured root cause analysis for major quality issues:
• Ensure corrective and preventive Actions(CAPA) are:
• Implemented, Verified on the floor, sustained over time.
• Prevent repeat issues through system enforcement.

5.Cross functional Coordination & Escalation

• Coordinate with RTM, purchasing, warehouse operations, and compliance teams.
• Escalate unresolved or repeated non-compliance cases.
• Ensure alignment on packaging, handling and operational standards.

6.Audit & Compliance Leadership

• Ensure audit readiness across all warehouses at all times.
• Conduct internal compliance checks and follow through validation.
• Strengthen adherence to SOP's and quality documentation standards.

7.Leadership & Coaching (SUPERVISOR ALIGNMENT)

• Provide direction and technical guidance to QM Supervisors.
• Ensure Supervisors execute daily compliance and corrective actions properly.
• Strengthen operational discipline through coaching and escalation when needed.

Job Requirements:

• Bachelor's degree in any related field (Engineering, Management, Logistics, etc)
• Experience in warehouse operations or quality enforcement (not properly reporting roles.
• Strong background in: Root cause analysis, Process improvement, Operational quality control.
• Comfortable working in field based, high pressure environments.
• Strong communication and stakeholder management skills.
• Advanced Excel / Reporting tools is an advantage.