Job Description

The Muda Operator (2nd shift) is a key position within operations that will focus on handling problem orders by identifying the problem, analyzing possible solutions, and deciding on the best course of action, in a timely manner.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

· Diagnose why an order had to be removed from the standard process

· Ability to successfully resolve an issue and move the order along to the next process

· Respond to and/or report recurring issues.

· Assist with and perform investigations into process failures and document findings accordingly

· Support cross-training efforts for current techs and assist in training new techs, as needed.

· Continuously identify opportunities to improve the overall success of operations.

· Work with engineering and quality to initiate and implement process improvements

· Effectively work in a dynamic, team environment, with the flexibility to rotate responsibilities as required.

· Perform quality checks on devices.

· Proactively identify areas for improvement related to operations.

· Maintain accurate documentation and records with integrity.

· Interpret and input data into application-based data systems.

· Read, comprehend, and adhere to written work instructions, SOP’s, etc

· Follow verbal instructions from supervisors, group leaders, and trainers.

· Adhere to all safety policies and procedures and promote a safe work environment for all team members.

· Consistently meet attendance, quality, and productivity expectations.

· Accomplish other duties as required.

Competencies (Knowledge and Skills needed for this position)

· Strong oral and written communication skills. Group presentation skills.

· Read, Write, and Speaks English

· Strong computer experience.

· Proactively identify areas for improvement related to manufacturing quality, processes, and productivity, by monitoring actual production.

· Continue to work as a tech when not assigned training duties

· Attention to detail and ability to work with a sense of urgency.

· Ability to adapt to/work in a dynamic workplace environment

· Ability to work independently and as part of a team

· Ability to identify opportunities for process improvements

· Be flexible to change to complete job functions and actively seek opportunities through flexing to achieve business objectives.

• Required Education
• High School Diploma/GED Required
• Experience

o Hearing Aid Manufacturing experience preferred.

o Knowledge of a variety of hearing aid manufacturing roles