Job Description

About Us

American Exchange Group is an industry leader in fashion accessory products and brand management. By facilitating distribution to major retailers internationally for their globally recognized brands, custom private label brands, and exclusive licensed brands—including footwear, tech wearables, watches, jewelry, handbags, fashion accessories, home, and beauty—American Exchange Group raises the bar by disrupting the status quo with value and quality, while staying at the forefront of trends.

Visit our website at www.axnygroup.com

Job Title: Operations Manager, Ecomm Pros, LLC

Division: Ecomm Pros LLC

Location:60 Jiffy Rd, Somerset NJ 08873 (onsite 5 days)

Reports to: COO

Job Type: Full-Time

Job Summary

The Warehouse Manager is responsible for overseeing and managing the day-to-day operations of Ecomm Pros' warehouse facility, ensuring efficient, accurate, and cost-effective execution of all warehouse functions. This position provides direct leadership and accountability for warehouse personnel, receiving, shipping, inventory management, e-commerce fulfillment, and administrative functions.

The Warehouse Manager will oversee a team of nine direct reports, including administrative, supervisory, and warehouse personnel, as well as coordinate freelance and temporary warehouse associates as business demands require.

This role requires a hands-on leader who can balance daily operational execution with team development, process improvement, inventory accuracy, customer satisfaction, and overall warehouse performance.

Key Responsibilities

Warehouse Operations & Management

• Oversee all daily warehouse operations, including receiving, put-away, storage, picking, packing, shipping, and order fulfillment.
• Ensure timely and accurate processing of e-commerce, FBM (Fulfilled by Merchant), and other customer orders.
• Manage workflow, labor allocation, and operational priorities to meet daily and seasonal business demands.
• Maintain an organized, clean, safe, and efficient warehouse environment.
• Ensure warehouse equipment, including forklifts and material handling equipment, is properly maintained and operated safely.

Team Leadership & Personnel Management

• Directly manage and supervise nine employees across administrative, supervisory, and warehouse functions.
• Oversee the Accounts Payable/Accounts Receivable function, forklift operator, receiving team, Assistant Warehouse Manager, FBM operations, and general warehouse employees.
• Recruit, train, develop, and evaluate warehouse personnel.
• Coordinate freelance and temporary warehouse associates, including scheduling, onboarding, training, and performance oversight.
• Establish clear expectations, assign responsibilities, and hold team members accountable for performance.
• Foster a positive, productive, and team-oriented work environment.

Inventory & Receiving Management

• Oversee all inbound receiving activities, including unloading, inspection, verification, documentation, and system entry.
• Ensure inventory is accurately received, stored, tracked, and maintained within the warehouse management system.
• Maintain inventory accuracy through cycle counts, audits, and regular reconciliation.
• Investigate and resolve inventory discrepancies, shortages, damages, and receiving issues.
• Ensure proper inventory organization, labeling, bin locations, and space utilization.

E-Commerce & Fulfillment Operations

• Oversee daily e-commerce fulfillment operations, including FBM order processing, picking, packing, labeling, and shipping.
• Ensure orders are fulfilled accurately and shipped within required customer and marketplace deadlines.
• Monitor order backlogs, fulfillment performance, and shipping exceptions.
• Coordinate with internal teams to resolve order issues and maintain customer service standards.
• Identify opportunities to improve fulfillment speed, accuracy, and overall productivity.

Administrative & Financial Oversight

• Oversee the Accounts Payable and Accounts Receivable functions to ensure timely and accurate processing.
• Monitor operational expenses, warehouse-related costs, and labor spending.
• Ensure accurate documentation, reporting, invoicing support, and recordkeeping.
• Coordinate with management and accounting to resolve discrepancies and maintain financial accountability.

Safety, Compliance & Process Improvement

• Enforce all warehouse safety policies, OSHA requirements, and company procedures.
• Ensure forklift operators and warehouse associates follow established safety protocols.
• Develop, implement, and maintain Standard Operating Procedures (SOPs) across warehouse functions.
• Monitor productivity, labor utilization, inventory accuracy, and fulfillment performance.
• Identify operational inefficiencies and implement process improvements.
• Provide regular operational updates and performance reporting to senior management.

Qualifications

• 5+ years of warehouse, distribution, logistics, or e-commerce fulfillment experience.
• 2+ years of warehouse supervisory or management experience.
• Demonstrated experience managing warehouse personnel and multiple operational functions.
• Experience with e-commerce fulfillment, FBM, shipping, receiving, and inventory management.
• Familiarity with warehouse management systems (WMS), inventory platforms, and order management systems.
• Understanding of warehouse financial administration, including AP/AR oversight.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to manage staffing levels, productivity, and operational priorities in a fast-paced environment.
• Knowledge of warehouse safety standards and OSHA compliance.
• Proficiency in Microsoft Office, Excel, and warehouse management software.

Key Performance Expectations

The Warehouse Manager will be evaluated based on:

• Inventory accuracy and control.
• Order fulfillment accuracy and on-time shipping.
• Receiving and put-away efficiency.
• Labor productivity and workforce management.
• Warehouse organization, cleanliness, and safety.
• Control of warehouse operating expenses.
• AP/AR administrative accuracy and timeliness.
• Employee performance, development, and retention.
• Overall operational efficiency and customer satisfaction.

Leadership Expectations

The Warehouse Manager is expected to be an accountable, solutions-oriented leader who takes ownership of the entire warehouse operation. This individual must be comfortable working on the warehouse floor, managing employees directly, addressing operational challenges, and communicating effectively with senior management.

The successful candidate will bring structure, accountability, consistency, and continuous improvement to Ecomm Pros' warehouse operations while supporting the company's growth and customer commitments.

What We Offer

• Comprehensive Health & Wellness Benefits, including medical, dental, vision, and supplemental insurance
• 401(k) Retirement Savings Plan with company match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary. The compensation package is dependent on a number of factors, including, for example, experience, education, market data, and business needs.