Job Description

We are looking for a Warehouse Manager to manage our operations in Bedford. Working collaboratively with internal stakeholders, the purpose of the role is to understand upcoming requirements, agree priorities and coordinate warehouse capacity, deliveries and collections. They will oversee the day-to-day operation, ensuring that all goods are received in good condition and accurately counted, stored safely, and dispatched efficiently and accurately.

The role is responsible for maintaining high standards of health & safety, stock accuracy, operational efficiency, customer service and staff performance, whilst ensuring that warehouse activities comply with company procedures and relevant legislation.

About N2O

N2O is an award-winning creative brand experience agency and part of GLOBE GROUPE, the leading European shopper house dedicated to brand marketing.

Trusted by some of the world’s most successful brands, N2O specialises in crafting insight-driven, relevant, engaging, and measurable campaigns that deliver results at home, in-store, out-of-home, and online.

Our headquarters is in Maidenhead, with additional sites in Welwyn Garden City, Bedford and Hook.

Key accountabilities:

Lead and manage all warehouse operations

Ensuring the efficient receipt, storage, handling, picking, packing and dispatch of goods to meet operational and customer requirements.

Maintain effective stock control and inventory management

Ensuring accurate stock records, timely stock reconciliation, regular stocktakes and the investigation and resolution of inventory discrepancies.

Ensure compliance with health and safety standards

Promoting a safe working environment and ensuring all warehouse activities are conducted in accordance with company policies, procedures and relevant legislation.

Provide effective leadership and management of warehouse employees,

Including workforce planning, performance management, training, development and employee engagement.

Oversee goods-in, returns and quality control processes

Ensuring all deliveries, damaged goods, discrepancies and returns are processed, recorded and resolved in a timely and accurate manner.

Coordinate transport and logistics activities

Working closely with transport providers and internal stakeholders to ensure the safe, accurate and timely movement of goods.

Monitor, analyse and report on warehouse performance

Producing regular operational reports and KPIs to support informed decision-making and continuous service improvement.

Drive continuous improvement initiatives

Identifying opportunities to enhance operational efficiency, improve service levels, reduce costs and maintain high standards of warehouse performance.

Requirements

• Previous management experience of a warehouse or logistics operations
• Good understanding of goods-in, stock control, picking, packing and dispatch processes.
• Strong knowledge of warehouse health and safety requirements.
• Good organisational, communication and problem-solving skills.
• Ability to prioritise workloads and meet operational deadlines.
• Competent IT skills and experience using warehouse management or stock control systems.
• Relevant MHE and warehouse safety training.
• Experience managing stocktakes, and inventory investigations.
• Experience with transport coordination and goods movement documentation.
• Experience using KPI reporting and continuous improvement methods.

Benefits

• Gross Annual Salary £38K - £45K
• 23 days annual leave plus bank holiday (increasing each completed year to 30)
• Flex buy/sell holiday scheme
• Life assurance
• Retail discounts scheme
• Discounted gym membership scheme
• Employee Assist Programme
• Season ticket loan
• Day 1 Digital GP and Digital Dental services
• Free private healthcare after 2 years of continuous service.