Job Description

As a key operational leader within a fast-paced, service-driven distribution environment, the Warehouse Manager ensures that daily receiving, picking, staging, loading, and delivery activities run efficiently; customer orders are accurate and on time; labor productivity targets are met; safety standards are upheld; and inventory remains accurate and controlled.

Key Responsibilities

Strategic & Operational Execution

• Execute the operational components of the company’s strategic plan at the branch level.

• Lead daily warehouse huddles focused on safety, service, labor productivity, and inventory accuracy.

• Review daily operating reports and address performance gaps immediately.

Warehouse Operations & Service Delivery

• Oversee daily receiving, picking, staging, loading, and delivery coordination.

• Maintain structured quality control processes to minimize incorrect deliveries.

• Ensure accurate staging and load verification prior to dispatch.

• Monitor route efficiency and coordinate with drivers for timely departures.

Safety, Compliance & Risk Management

• Conduct regular safety meetings and reinforce safety protocols in daily huddles.

• Promote a zero-tolerance culture for unsafe behavior.

• Monitor safety metrics including recordable incidents and close calls.

• Ensure OSHA compliance and adherence to warehouse safety standards.

• Investigate incidents promptly and implement corrective action.

• Ensure proper forklift certification and equipment safety inspections.

Labor Management & Workforce Leadership

• Supervise warehouse associates, supervisors, and drivers (as applicable).

• Manage staffing levels to support seasonal demand.

• Control overtime usage to meet annual targets.

• Coach and develop supervisors and high-potential team members.

• Maintain a disciplined but positive, team-oriented work environment.

Inventory Management & Accuracy

• Review daily inventory variance reports and resolve discrepancies immediately.

• Maintain inventory variance ≤ 0.5%.

• Conduct weekly cycle counts and ensure quarterly hard count compliance.

• Separate and manage slow-moving, obsolete, and damaged inventory.

Fleet & Equipment Coordination

• Ensure proper staging and loading to prevent vehicle damage.

• Coordinate preventive fleet maintenance scheduling.

• Monitor vehicle downtime and escalate issues proactively.

• Conduct periodic ride-alongs to assess delivery professionalism and route efficiency.

• Ensure forklifts and warehouse equipment are properly maintained.

Cost Control & Reporting

• Manage branch-level operating expenses within approved budgets.

• Control overtime to meet company targets.

• Ensure accurate daily reporting and documentation.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or related field preferred.

• Minimum 5 years of warehouse or distribution leadership experience.

• Experience in wholesale, logistics, or distribution preferred.

• Proven experience managing teams in fast-paced warehouse environments.

• Demonstrated ability to improve productivity and service metrics.

• Strong financial awareness related to labor and operating costs.

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