Job Description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

The Supervisor Operations for Internal Delivery System (IDS) is responsible to sustain the proper execution of material delivery processes among warehouse, storeroom, and production areas of a catering unit. The Supervisor, IDS, also leads the IS team in the operation and ensures that they are properly staffed, trained, and scheduled to meet the demands of the unit’s internal customers.

The Supervisor Operations for Internal Delivery System (IDS) is responsible to sustain the proper execution of material delivery processes among warehouse, storeroom, and production areas of a catering unit. The Supervisor, IDS, also leads the IS team in the operation and ensures that they are properly staffed, trained, and scheduled to meet the demands of the unit’s internal customers

Main Duties and Responsibilities:

• Gathers data and information to ensure the Plan for Every Part database and actual inventory locations are accurate and up to date. Works with the IDS, inventory and production teams implementing menu cycle changes and storage location updates.

• Ensures that the IDS team members are assigned to each task and monitors their work and routines looking to constantly improve the process.

• Monitors delivery routes and delivery frequency for stored airline equipment, disposable airline equipment, dry, cold, and frozen stores for improvement, required changes and updating.

• Works with IDS team to refine/re-define bin quantities, drop zones, and other delivery system attributes based on production requirements.

• Manages stored airline equipment inventories (sending back and accountable for defining needs and ordering).

• Monitors variance of materials consumed against sales and recommends actions to reduce variance.

• Generates Emergency Requisitions and follows up on corrective actions progress as directed by IDS manager.

• Assist manager in delivery system staffing weekly and manages productivity of IDS staff.

• Monitors and analyzes customer service incidences (I.F.B.L. through the entire IDS flow).

• Optimizes resources in the department through process improvement, lean and continuous improvement principles (e.g. minimize transportation motion).

• Accountable for proper maintenance and daily regrouping of IDS equipment.

• Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.

• Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.

• Monitors daily manpower planning and schedules employees.

• Responsible for employee retention and reducing employee turnover.

• Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).

• Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.

• Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.

• Compliance with all company required policies, procedures and processes including but not limited to required training

Qualifications

Education:

• High School Diploma or GED required.

• Associates degree preferred.

Work Experience:

• 2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred

Technical Skills:(Certification, Licenses and Registration)

• Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees.

• Current or previous labor relations experience is a plus, but not required.

• Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.

• Ability to train others required.

• Must have the ability to give negative and positive feedback to employees on a daily basis.

• Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities.

• Strong organizational, analytical, communication and leadership skills required.

• Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.

• Basic computer skills with working knowledge of Microsoft Office products required.

• Ability to obtain ServSafe Certification required.

• ServSafe Certified preferred

Language / Communication Skills:

• Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved

• Bi-lingual in English and Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus.

• Thinking – Information Search and analysis & problem resolution skills

• Engaging – Understanding others, Team Leadership and Developing People

• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively

• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Work Environment / Requirements of the Job:

• Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.

• In a normal production kitchen facility there may be physical discomfort due to temperature and noise

• Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.

• A rotating schedule of over 55 hours per week is typical

Job Dimensions
Geographic Responsibility: Inwood NY
Type of Employment: Full-Time
Travel %: 10%
Exemption Classification: Exempt
Internal Relationships: Food Director, Assembly Process Owners, Warehouse and Storeroom Managers
External Relationships: Customer supply chain personnel

Budget / Revenue Responsibility: Various

Organization Structure
Direct Line Manager (Title): Supply Chain Director
Dotted Line Manager (Title, if applicable): N/A
Number of Direct Reports: N/A
Number of Dotted Line Reports: 0
Estimated Total Size of Team: N/A

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills

• Engaging – Understanding others, Team Leadership and Developing People

• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively

• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:  

Excellence

We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.

We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.

We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

We care about what we do, and we understand the impact we have on others and the planet.

We always look out for each other –creating a safe workplace environment is everyone’s responsibility.

Respect

Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.

We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Candidates will be required to go through Pre-employment drug screen, criminal background check, and/or airport fingerprinting. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:

09/15/2026

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If you want to be part of a team that helps make travel and culinary memories, join us!