Job Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

• Supervises and coordinates activities of workers concerned with providing work orders & inventory records for distribution accounts.
• To support the Expeditors facility in the pursuit of Warehouse Excellence by promoting a culture of safety and security in a facility that is efficient and meets high quality standards through continuous improvement and modernization.

Distribution: Tasks and Duties

This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee as noted in the Expeditors Distribution Operational Performance Standards This list may be edited to the specific job role.

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Monitor workboards to ensure internal KPI’s are met, e.g., timely data entry
• Build and maintain strong relationships with customers
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
• Monitor invoicing and BNP report where needed
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
• Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team
• Promote productivity tools within the team (e.g., using workboard, invoice processing, expo)
• Be continuously open and positive to implementing new system changes and enhancements with the team
• Oversee and ensure compliance with Expeditors Operational Process Standards
• Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.

Support the manager and or the sales department where needed:

• Makes introductory contact with new accounts and maintain effective relationships with existing accounts
• Addresses the more complex and non-routine customer issues and requests
• Coordinates new accounts, gathering all necessary information and assigning accounts to agents
• Audits all new account and follows up on responsibilities of the CSR’s to ensure that customer needs have been met
• Help develop and recommend the annual departmental operating budget, making said budget consistent with the desired customer service levels and necessary equipment upgrades
• Interacts with credit and collections personnel, regarding payment problems
• Performs and supervises department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.)

Warehouse: Tasks and Duties

This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee as noted in the Expeditors Warehouse Operational Performance Standards This list may be edited to the specific job role.

• Supervising and coaching your Warehouse teams
• Weekly team / huddle with Warehouse Lead
• Monthly 1-on-1’s with Warehouse Lead
• Assist and/or set the annual mid & end year reviews with the Warehouse Lead
• Assist and/or set annual improvement objectives for Warehouse Leads
• Assist in execution of District Tactical Business Plan
• Ensure a safe and secure work environment
• Responsible for execution of Expeditors warehouse procedures, safety and compliance standards
• Maintain a clean and professional facility (as per local standards)
• Responsible that all equipment is maintained in a safe operational condition including the required maintenance contract
• Provide weekly/monthly/annual input to warehouse budget, which includes staffing and overtime expenses, equipment procurement and maintenance, and facility repair
• Ensure your teams are staffed to meet demand including a flexible work force
• Oversee all aspects of warehouse staffing, including permanent and contingent staff
• Ensure coverage of operations with staff who have the appropriate certifications
• Assist with Interview, onboard, develop, and support staff within area of responsibility, including permanent and contingent staff, according the training schedule
• Support employee versatility (cross training)
• Responsible for execution of the processes in the area of responsibility, following operational standards (OPS) and KPI expectations
• Improve safety, quality, delivery and cost reduction through continuous improvement methods
• Participate in transitioning and onboarding new customers
• Manage, prevent, and resolve inventory, over/short/damage, process and customer exceptions
• Assist with and perform process audits to ensure security and safety of people, facility, and freight
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Proactive communication with the team to ensure continuous awareness and understanding of policies and regulations
• Oversee and ensure compliance with Expeditors Operational Process Standards

Qualifications

This section lists desired Skills, Knowledge & Experience for the job and may be edited to the specific job role.

• Minimum 4 years’ industry-specific experience, preferably within the global logistics sector
• Industry-specific or relevant tertiary qualification will be advantageous.
• Strong inventory management and basic accounting knowledge
• Demonstrated leadership capability, including the ability to coach, develop, and build high-performing teams
• Strong interpersonal and communication skills, with the ability to listen, provide constructive feedback, manage conflict, and foster effective collaboration
• Self-motivated, professional, proactive, and able to work independently with a high degree of accountability
• Customer-focused with strong meeting management and stakeholder engagement skills
• Excellent problem-solving, process improvement, and time management abilities
• Proficient in Microsoft Office applications, particularly Excel (formulas and Pivot Tables) and Word
• Fluent in Business English Skills (written and verbal)
• Open to feedback, self-reflective, and committed to continuous improvement

Additional Information

Expeditors offers excellent benefits:

• Paid Annual and Sick Leave
• Discovery Medical Aid
• Liberty Corporate Benefits: Pension / Retirement Fund, Family Benefit / Funeral Cover, Disability Income Benefit, Value Added Services
• Employee Stock Purchase Plan (ESPP)
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus