Lineage

Warehouse Customer Service Representative

Lineage  •  $20 - $21/hr  •  Fullerton, CA (Onsite)  •  2 hours ago
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Job Description

Apply today to learn more about joining our team!

Pay: $20 - $21/hr

Shift: Su-W, Sa - 6AM - 2:30PM - best be able to work weekends

Serve as the primary point of contact for truck drivers, customers, and internal warehouse teams to ensure the accurate and timely movement of inbound and outbound freight. This role supports daily warehouse operations by checking in drivers, verifying shipping documentation, coordinating appointments, and partnering with warehouse leadership to ensure freight is ready for scheduled pickup and delivery.

KEY DUTIES AND RESPONSIBILITIES

  • Welcome and check in truck drivers upon arrival.
  • Verify Bills of Lading (BOLs), appointments, and shipping paperwork for accuracy.
  • Schedule and confirm inbound and outbound appointments with carriers.
  • Coordinate with warehouse leadership to ensure shipments are ready for pickup and delivery.
  • Process customer orders, shipping transactions, and related documentation.
  • Respond to customer and carrier inquiries regarding shipment status and scheduling.
  • Research and resolve shipping and documentation discrepancies with Operations and Inventory teams.
  • Maintain organized and accurate shipping records and customer documentation.

ADDITIONAL DUTIES AND RESPONSIBILITIES

  • Partner with Inventory Control and Operations to investigate inventory discrepancies, misplaced product, and shipment variances.
  • Maintain clear communication with warehouse leadership regarding appointment schedules, shipment priorities, and customer needs.

MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)

  • High School diploma or GED may be required depending on facility
  • Excellent verbal and written communication skills; English may be required
  • Excellent organizational skills, including ability to multi-task and prioritize workload
  • Proficient computer skills, including Microsoft Office Suite
  • May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility

Pay Range:$16.97 - $28.65

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.

Lineage

About Lineage

Lineage is one of the world’s leading temperature-controlled industrial REITs and integrated solutions providers with a global network of over 480 strategically located facilities, totaling nearly 2.9 billion cubic feet of capacity across countries in North America, Europe, and Asia-Pacific. Coupling industry-leading expertise in end-to-end logistical solutions and innovative technology, Lineage partners with the world’s largest food and beverage companies to increase distribution efficiency, advance sustainability, minimize supply chain waste, and, most importantly, help feed the world. In recognition of the company’s leading innovations and sustainability initiatives, Lineage has been named a CNBC Disruptor 50 Company for three consecutive years, twice named a US Best Managed Company, named the No. 1 Data Science company, and 23rd overall, on Fast Company’s list of The World’s Most Innovative Companies, and was included on Fortune’s Change the World list.

Nasdaq: LINE

Industry
Transportation & Logistics
Company Size
10,000+ employees
Headquarters
Novi, MI
Year Founded
Unknown
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