The Customer Service Representative serves as one of the primary business contacts for the customer and is responsible for overall customer satisfaction. The Customer Service Representative is expected to consistently provide excellent customer service to accounts, as well as represent customer needs and goals within the organization to ensure quality.
Organize, input and update relevant data, including the creation of shipping documents, the entering of load receipts and all related functions using both internal and external computer applications to effectively service the customer and maintain up-to-date, accurate transactional records and inventories
Ensure adherence to customer requirements and organizational standard operating procedures at all times, including, but not limited to, communication, processing of paperwork, billing, and inventory maintenance
Initiate, administer, and assist with cycle counts, physical inventories and associated functions to maintain accurate inventories at all times
Ensure customer issues are dealt with in an effective manner, involving the customer service supervisor and/or operations manager when necessary
Communicate and provide information by relevant methods both internally and externally to assist warehouse operations and customers
File data and perform other routine clerical tasks as needed
Order and maintain relevant office supplies and equipment
Extremely detail-oriented
Technical competence (understand software, hardware, networks, etc.)
Motivated, goal oriented, persistent and a skilled negotiator
High level of initiative and works well in a team environment
Excellent written and oral communication skills
Proficient with Microsoft Office
Handles stressful situations, deadlines and pressures well
Minimum 2-3 years of Customer Service experience, preferably within a warehouse environment
High school diploma
While performing the duties of this job, the employee is regularly required to stand, walk, sit and use hands to manipulate, handle or feel objects, tools, controls and office equipment. The employee frequently is required to talk and hear. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.
While performing the duties of this job, the employee may be in an open cubicle and/or normal office environment. Candidate must be able to work in a team-oriented, fast-paced environment.
Updike Distribution Logistics (UDL) is an asset-based, third party logistics (3PL) company headquartered in Phoenix, Arizona. UDL specializes in providing warehousing and transportation services, with facilities throughout the southwestern United States and its own fleet of regional and dedicated equipment.
At Updike Distribution Logistics, we provide innovative, cost-effective solutions across virtually all realms of the supply chain spectrum. While many so-called 3PL companies do one thing well, we have the unique capability to offer a full array of integrated, in-house logistics solutions, and we have the demonstrated skills to perform.
Whether it involves public or contract warehousing, direct-to-store or direct-to-consumer order fulfillment, dedicated or line-haul transportation, and even residential delivery services, you can count on the professionals at Updike Distribution. And, you can expect us to execute with a fundamental focus on efficiency and value, utilizing the principles of integrity and responsibility, in all that we do. Because at the end of the day, we exist to merely be an extension of our customers; and, as your entrusted partner, we stand resolute in achieving total success together.
