Job Description

The Warehouse Coordinator is responsible for supporting warehouse operations and any projects as assigned. The primary responsibility of the Warehouse Technician is shipping/receiving of orders, quality control, inventory control and other warehouse related logistics. This position reports into Operations Manager.

Key Job Responsibilities

Inbound/Outbound Order Processing

• Accurately receive, ship and label product, pick-up product from inventoried locations and pack orders efficiently and accurately for delivery to venues and/or other warehouses

• Perform basic quality control procedures, presentation of equipment and inventory control

Logistics and Transportation

• Prepare and process shipments to ship small parcel, LTL and via internal fleet

• Ability to operate industrial powered forklifts including (i.e. Sit-down, reach, stock picker and powered pallet jack)

Safety

• Perform daily checklists on forklifts and other equipment within the warehouse

• Participate in safety team initiatives

Warehouse Housekeeping

• Clean and maintain a safe work area

• Maintain equipment as necessary

Customer Service

• Ensure the highest standards of service while maintaining operation efficiency and a cohesive relationship with other departments

• Maintain a working knowledge of equipment 

Job Qualifications

• High School diploma/GED

• 1 to 3 years’ experience in warehouse environment

• Strong communication skills with other team members, site leadership team and internal and external customers

• Organizational skills with an attention to detail and accuracy

• Ability to multi-task while working in a fast paced environment

• Experience using an RF based WMS system (preferred)

• Demonstrated ability to work in a high volume environment while being able to think creatively and effectively solve problems

• Proficient in Windows and Microsoft Office applications with an emphasis on Excel

• Excellent written and verbal communication, interpersonal and customer service skills

• High degree of commitment to service excellence

• Experience operating industrial forklift equipment

Competencies (by Core Values)

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Instills Trust

• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

Work Environment

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.