Job Description

Key Tasks

Warehouse Coordination

• Act as the main coordination point for assigned 3PL customers, ensuring their daily warehouse requirements are understood, communicated, and executed on time.
• Coordinate with the warehouse floor team for inbound receiving, put-away, stock movement, picking, packing, dispatch, returns, and any customer-specific handling requirements.
• Manage WMS system activities, including order creation, receiving updates, stock adjustments, picking confirmation, dispatch confirmation, inventory movements, and system accuracy checks.
• Prepare and share daily operational reports, inbound/outbound reports, handling reports, stock movement reports, customer updates, and internal performance summaries.
• Support billing activities by validating handling charges, storage charges, value-added services, transport-related charges (where applicable), and customer billing data before submission.
• Coordinate internally with warehouse supervisors, operations teams, customer service, finance, transport, inventory, procurement, and management to close daily operational requirements.
• Monitor customer service levels, pending orders, open issues, stock discrepancies, and operational delays, and escalate matters where support or management decisions are required.

Warehouse HSE Officer Responsibilities

• Maintain all warehouse HSE documentation, including inspection records, safety meeting minutes, training records, toolbox talk records, risk assessments, incident reports, and corrective action trackers.
• Conduct regular warehouse HSE inspections, safety observations, housekeeping checks, PPE compliance checks, equipment safety checks, and emergency readiness checks.
• Organize and participate in HSE meetings, toolbox talks, safety briefings, site surveys, risk reviews, and operational safety discussions with warehouse teams and safety officers.
• Coordinate with Safety Officers, HSSEQ teams, and warehouse supervisors to identify hazards, report unsafe conditions, agree on corrective actions, and follow up until closure.
• Support incident, near-miss, and hazard reporting by collecting information, preparing reports, maintaining records, and supporting root cause analysis and corrective action follow-up.
• Ensure warehouse HSE requirements are followed for storage, material handling, forklift movement, pedestrian safety, racking safety, chemical storage (where applicable), emergency exits, and housekeeping.
• Support customer audits, internal audits, compliance reviews, and HSE performance reporting by ensuring required documents, records, and action trackers are updated and available.
• Promote a safe working culture by encouraging hazard reporting, supporting awareness sessions, and ensuring operational teams understand and follow warehouse safety requirements.

Qualifications & Key Requirements

Education

• Bachelor's Degree or equivalent experience/qualification.

Experience

• More than 2 years of relevant experience.

Role-Specific Requirements

• Experience in warehouse coordination, preferably within a 3PL environment.
• Good knowledge of WMS usage and inventory management processes.
• Understanding of inbound and outbound warehouse operations.
• Experience in customer coordination, billing support, reporting, and internal stakeholder management.
• Practical understanding of warehouse HSE requirements, including documentation control, toolbox talks, safety inspections, incident and near-miss reporting, hazard identification, PPE compliance, housekeeping, emergency readiness, and corrective action follow-up.
• HSE certification, First Aid training, Fire Safety training, or Chemical Handling Awareness certification will be an added advantage.

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