Job Description

Essential Job Functions

• Must meet unit quality and productivity metrics.
• Complete and check paperwork thoroughly and promptly.
• Acts as primary contact with client on site and is available to the client for escalation when necessary
• Work as intermediary for communication between client and their operations teams and Crane Worldwide network
• Escalate all issues with a shipment immediately to the client to ensure prompt resolution
• Manage all client requests and follow ups to ensure that client needs are met
• Out-of-hours work required once monthly covering time-sensitive evening, night and weekend operational duties
• Responsible for managing client reports and assuring stock accuracy
• Other duties as assigned

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand or sit for long periods of time
• Reach with hands and arms and stoop, kneel, crouch and frequently required to climb or balance
• Regularly lift and/or move 20 kilograms and occasionally lift and/or move 20 kilograms by hand

Other Skills & Abilities

• High attention to detail in reviewing stock and identifying discrepancies
• Ability to read, comprehend and complete basic checklists, forms or other related documents.
• Identifies and resolves problems in a timely manner.
• Balances individual responsibilities.
• Consistently at work and on time.
• Excellent communication skills in liaising with clients

Education & Experience

• Three years related experience preferred.
• Minimum one year industry experience preferred.
• Must have own transport and a full, clean driving license
• Forklift certification preferable but not required

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.