Job Description

GENERAL DESCRIPTION OF POSITION

Provide strategic leadership and operational oversight for the Warehouse and Logistics Department, ensuring alignment with company objectives, global supply chain strategies, and long-term growth initiatives. Drive the company culture through Vision 2030, department milestones, company level and inter-departmental events.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Lead, develop, and mentor warehouse and logistics employees, empowering them to drive performance, accountability, and continuous improvement across the department.
• Represent the Warehouse and Logistics Department in leadership forums, cross-functional meetings, and strategic planning sessions as required.
• Own departmental workforce planning, including staffing strategy, labor optimization, succession planning, time-off schedules, and sustainable work-life balance practices.
• Conduct job shadows, annual appraisal talks, and feedback discussions.
• Make informed, high-impact decisions that support operational continuity, employee development, and long-term departmental success.
• Create and execute an onboarding and training program. Assist with training new hires to the warehouse teams.
• Establish and maintain a culture of trust, engagement, and high performance by proactively identifying, addressing, and resolving organizational and interpersonal challenges.
• Collaborate with and support the warehouse specialist with special project assistance. Work together to identify, research, and implement new processes or programs.
• Update, maintain, and continuously improve warehouse processes to enhance operational efficiency, accuracy, and productivity.
• Be the department HIVE master.
• Be aware of how all warehouse programs function.
• Act as the primary liaison between Warehouse & Logistics, Supply Chain, Operations, HR, and other key stakeholders to align priorities, escalate risks, and communicate progress, needs, and success stories.
• Be capable and able to join customer escalation calls for situations related to warehouse procedures and inventory in the US warehouse.
• Understand and serve as back up support for PSI, FTZ and ShipExec (Centiro) functions.
• Continually look for ways to improve productivity; own and be responsible for reporting productivity numbers and methods to increase.
• Track statistics, complete reports as required for warehouse operations.
• Track, report, and balance annual CAPEX budgets related to warehouse expenses and requests. Submitting annual estimates for future projects and needs.
• Responsible for RMA review, root cause analysis and corrective action reports for warehouse RMAs.
• Live the company culture, setting the example for participating in company and departmental events. Support Vision 2030 through regular conversations, encouragement and support of department milestone owners.

EDUCATION and Experience

• 3–5 years of experience in warehouse, distribution, or logistics operations, preferably in a fast-paced or high-volume environment.
• Familiarity with shipping/parcel software platforms
• Involvement in special projects or continuous improvement initiatives—such as facility redesigns, process automation, or warehouse expansion.
• Exposure to sustainability programs in logistics
• Comfortable using data analysis tools (Excel, Power BI, or similar) to support operational decisions.
• Experience working cross-functionally with multiple departments including direct impact and peripheral
• Strong knowledge of best practices in inventory control, space utilization, and safety compliance.

BENEFITS

We offer a full benefit package that includes Basic Life, Vision, and Short- and Long-Term Disability provided by the Company at no cost to you. Medical, Dental, Additional Life Insurance and Vision insurance for employee and family, Identity Theft Protection, and Legal Services Benefit are available at group rates through payroll deduction. A 401(k) Retirement Plan, Flexible Spending and Dependent Day Care Accounts are available. Benefits are available the first of the month following the hire date except for Short- and Long-Term Disability that have a 60-day waiting period.