Job Description

Operations and Training Specialist

Operations and Training Specialist

Full Time

1st Shift

Olive Branch, MS, US

Protective Industrial Products, Inc. (PIP), a global organization headquartered in Latham, NY, is a leading provider of hand protection and PPE to Industrial and Construction markets. Recent growth includes the joining of West Chester Protective Gear, Worldwide Protective Products, QRP, Uniform Technology, Boss Gloves and Caiman Gloves into the PIP® family. Combined, we are now a referenced global leader in Hand Protection and Safety products.

We are looking to add an Operations and Training Specialist to our team in Olive Branch, MS!

The Operations Specialist is a key contributor in resolving issues and optimizing warehouse processes to ensure the efficient, timely delivery of products and services to our customers. This role requires a deep understanding of warehouse systems and operational best practices, with a proven track record of driving impactful improvements. The ideal candidate will also play a crucial role in mentoring team members and developing training materials and procedures that support sustained operational excellence.

Job Responsibilities

Operational Responsibilities (~50%)

• Identify, diagnose, and resolve operational issues in real-time to maintain workflow and meet customer requirements within the distribution center.
• Role model the PIP values and behaviors as a senior member of the operations team.
• Monitor warehouse process controls and performance metrics to ensure that operational processes meet or exceed established standards and customer expectations.
• Collaborate with cross-functional teams, including continuous improvement, operations, logistics, and customer service, to ensure alignment and coordination of operational activities.
• Participate in operational improvement projects, from planning and implementation to monitoring and evaluation. Lead activities within project plans to ensure timely completion and to achieve desired outcomes.
• Actively contribute to team meetings, projects, and other site activities that promote operational excellence.

Training and Development Responsibilities (~50%)

• Support the site training leader by identifying training needs and requirements and translating them into training documents that will support employee development.
• Support the site training leader in delivering training programs focused on site operations and workflow.
• Participate in the creation, review, and improvement of training documents, SOPs, and site-specific procedures.
• Support new hire orientation sessions and help acclimate new hires
• Function as a subject matter expert by sharing insights on best practices, training needs, and operational improvements.
• Provide hands-on coaching to employees, offering guidance on standard operating procedures, safety practices, and productivity techniques.

Core Skills

• 10+ years of experience in warehouse operations, with a focus on process improvement and warehouse IT systems optimization.
• Associates degree, preferred
• Extensive knowledge of warehouse management software packages including Eclipse.
• Willingness to mentor and coach others
• Knowledge of safety standards and best practices in warehouse operations.
• Strong problem-solving skills with a hands-on approach to resolving issues.
• Excellent communication and interpersonal skills to coach and mentor effectively.
• Demonstrated success in collaborating effectively with cross-functional teams

Work Environment and Physical Requirements:

• Work is performed in a warehouse environment in which temperature can vary from extreme heat to extreme cold in the elements of rain and snow and noise level is usually moderate to loud.
• Candidate will be required to stand and walk frequently as well as bend, sit, lift/carry, reach, and push/pull occasionally
• Must be able to lift, push, pull and/or move up to 50 pounds