Job Description

Are you a hard working and reliable individual looking to support a growing department? Do you enjoy driving around and passionate about providing Peace of Mind to internal clients? Are you looking to be a part of a growing team and company?

The Universal Group, recognized as one of Canada's Best Managed companies in 2026, has exciting leadership opportunity within our Manufacturing team. As a Warehouse Associate/Admin you will be accountable for the accurate and efficient administration of warehouse operations. Approximately 70% of the role is focused on paperwork and documentation, receiving and shipping, dispatch coordination, and booking trucks with carriers. The remaining 30% supports warehouse organization, including putting away stock, general housekeeping, and occasional order picking. Strong attention to detail, organizational skills, and collaboration with the warehouse team to uphold company policies and safety standards are key aspects of this role.

What you will be responsible for:

Core Duties – Documentation, Receiving, Shipping & Dispatch

Receiving & Shipping:

• Examines all ingoing and outgoing shipments to verify accuracy and condition.
• Checks, verifies, and fills customer orders against packing slips and purchase orders.
• Ensures that all customer orders are fulfilled to meet or exceed company standards prior to shipping.
• Completes and files all shipping and receiving paperwork, including bills of lading, packing slips, and delivery documentation.

Dispatch & Truck Booking:

• Books and schedules inbound and outbound trucks with carriers and transportation providers.
• Calls customers to schedule and confirm pickup and delivery appointments, coordinating timing to ensure timely dispatch of shipments.
• Administer and manage inbound/outbound mail, including priority post, packages, courier services, and other correspondence.
• Report maintenance or equipment problems to appropriate personnel.

Data Entry & Administration:

• Utilize software to track and update sales order availability.
• Ensure accurate data entry and maintenance of records for orders, inventory, and shipments.
• Review, evaluate, and implement new administrative procedures.
• Prints, sorts, and arranges paperwork and documentation in an organized manner.
  
  

Warehouse Support Duties

Warehouse Organization & Put-Away:

• Put away received stock in designated locations promptly and accurately.
• Maintain organized and clearly labeled storage areas to optimize warehouse space and workflow.
• Regularly monitor and track inventory levels, coordinating with the procurement team to restock and replenish as needed.
  

Housekeeping:

• Keeps warehouse clean and organized daily.

Order Picking (Occasional):

• Assists with picking and filling customer orders as needed to support the order fulfillment process.
• Performs quality checks on picked orders to ensure accuracy prior to shipping.

What you get from us:

• Extended Medical, Vision, and Dental benefits.
• Competitive compensation package.
• Paid vacation.
• Access to a growing organization with lots of advancement opportunities.
• Access to Employee Assistance Program.

What we need from you:

• High school diploma or equivalent
• Proven experience in administration
• Proven experience with receiving, shipping, or dispatch administration in a warehouse environment
• Proficiency with company warehouse management software, Microsoft Office, and general administrative systems, including receiving inventory into the system accurately
• Basic familiarity with warehouse equipment (e.g. hand truck, pallet jack) and adherence to safety protocols; forklift experience an asset
• Comfortable with paper handling and documentation, with a high level of accuracy when receiving inventory
• Strong communication skills, both written and verbal, required for calling customers to schedule pickups and coordinating with the team
• Strong organizational skills
• Proficiency in data organization and goal-oriented project management
  
• Ensures Accountability: Holding self and others accountable to meet commitments
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions
• Tech Savvy: Anticipating and adopting innovations in business-building digital and technology applications
• Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions
• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Resourcefulness: Securing and deploying resources effectively and efficiently
• Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Decision Quality: Making good and timely decisions that keep the organization moving forward
  

Where/When you will be working:

• Standard Monday to Friday working hours.
• You will be working in a warehouse environment.

Why Universal Group?

The Universal Group is driven by our purpose to provide Peace of Mind to both our clients and team members. Our people embrace our core values of being ‘Passionate, Authentic, and Driven’ in everything we do and in every decision we make every day. They are the fabric of who we are and, without question, the reason for our success and continued growth.

The safety of our team members and the public drives us daily.

The Universal Group is an industry leader in traffic control services, traffic management planning, traffic equipment supply, landscaping, temporary labour and occupational health and safety training. We are a one-stop shop, as our full suite of services ensures that we can manage projects from conception to completion.

For more information about the company, please visit our Indeed Profile!

Our Commitment to Diversity

The Universal Group is an equal-opportunity employer committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Apply today; we can’t wait to hear from you. Come grow with us!

APPLY NOW

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