Job Description

IKEA Gateshead, are looking to welcome Warehouse Assistants to join our hardworking Fulfilment team.

At IKEA, you’ll put the customer experience at the heart of everything—keeping products available, preparing high‑volume orders, maintaining a safe and organised warehouse, and ensuring every customer receives their items smoothly and efficiently.

WHAT WE OFFER

• Start Date of employment will be 29th October 2026.
• Competitive hourly rate of £13.45 per hour.
• 24 hours per week working 5 days over 7 including 3/4 weekends. Working between the hours of 6:00am–9:00pm
• 16 hours per week working 5 days over 7 including 3/4 weekends. Working between the hours of 6:00am-9:00pm

These roles are mainly based at our external warehouse at Follingsby Park – Washington. However, there may be a need for you to occasionally work in store so you must be able to commute to both Follingsby Park, and IKEA Gateshead store.

• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount on IKEA products, and access to a Discount Portal to help you save hundreds on High Street retailers.
• End of year gift, generous annual leave entitlement for you to enjoy holidays, and family friendly policies.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions and interest free loans.

...as well as so much more!

Click below for a full list of our benefits: https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310

WHAT YOU'LL NEED TO HAVE

• You are comfortable using computers and handheld devices to support with the checking of stock and to answer customer questions.
• You proactively look for tasks to be done and use your initiative to complete them in an efficient and effective manner.

You are able to work independently and as part of a large team, seperated across two sites

• You have an adaptable mindset allowing you to switch between different tasks/areas and work within tight time frames.
• You work with guidance from your manager to achieve set goals in agreed timeframes using standard ways of working.

WHAT YOU'LL BE DOING DAY TO DAY

• You will be picking and preparing large volumes of orders for both online & in store collection or delivery with various cut off times to be adhered to, including handing them to the customer.
• Your daily duties will be receiving stock, picking, checking order accuracy, and preparing orders for delivery.
• You will also be required to meet the customer in the store during picking.
• You will work alongside our external delivery company for a smooth flow of customer orders and returns
• You will work with our internal systems to ensure that customers have accurate and full stock availability at all times.
• Ensure products are always available by accurately and promptly completing tasks in your assigned area of the warehouse.
• Maintain warehouse standards, condense cardboard, remove plastics and order stock for the next day
• Commit to all IKEA health, safety and security rules and requirements within your area and actively help colleagues to prevent any incidents involving co-workers, customers, equipment, building and IKEA products.
• Contribute to optimised daily fulfilment operations by working in a lean, simple, and cost-conscious way, applying, and sharing good examples.
• Manual handling using safety protocols and working with the use of pump trucks.
• You will be responsible for accurate return processes, ensuring all customer returns are dealt with quickly to ensure customers receive their refund in a timely manner.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many people.

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend a face-to-face interview.

We understand not everyone will be successful, but we promise to keep you informed either way.

We are unable to handle applications made via email and encourage you to apply online as soon as possible.

For any advice or support, email Recruiter gemma.hewitt@ingka.ikea.com who will be ready to help!