Job Description

TP-Link is a global provider of reliable networking and CCTV products available in over 170 countries and serving billions of customers worldwide. TP-Link has been ranked by analyst firm IDC as the No. 1 provider of Wi-Fi devices for consecutive 12 years. TP-Link is now growing to become the most competitive provider of networking products with aspirations to become the No.1 Wi-Fi 7 networking brand in the world and striving for a larger global market share, while further advancing in the world of Networking, IoT and CCTV to better serve our most valued customers with products that make their lives easier.

What You Will Do:

• Process and manage customer RMA returns and exchanges.
• Communicate with customers to resolve RMA issues related to returns, warranties, and exchanges.
• Ensure all RMA returns, exchanges, and warranty claims adhere to established policies and procedures.
• Maintain accurate records of all RMA transactions.
• Collaborate with Sales to align RMA processes with company objectives.
• Quarterly classification and repackaging of all defective stock for disposal or return to factory for warranty claims.
• Communicate effectively with third-party warehouse partners.
• Organize and manage all warehouse documents.

What We Look For:

• Proven experience in warehouse administration.
• Diploma or professional qualification in Warehouse, Supply Chain, or Logistic Management preferred.
• Minimum 2 years of relevant work experience.
• Must have own transportation.

What We Offer:

• All national and federal territory public holidays observed.
• Additional leave for public holidays falling on Saturdays.
• Free parking, birthday voucher, staff purchase discounts.
• Weekly sport sessions, monthly birthday events, quarterly team building.
• Annual company trip, annual dinner, Long Service Award.
• Festive gifts (CNY, Mid-Autumn Festival), pantry supplies, and ad-hoc events.