Job Description

Job Title: Warehouse Administrator (3PL Operations)

The Warehouse Administrator supports daily third-party logistics (3PL) warehouse operations by managing administrative processes, inventory records, and client-specific documentation. This role ensures accurate transaction processing, compliance with service level agreements (SLAs), and effective communication between warehouse operations, transportation partners, and customer accounts in a fast-paced, multi-client environment.

Core Responsibilities

• Maintain accurate inventory, order, and shipment records across multiple client accounts.
• Process inbound and outbound orders, ASN documentation, BOLs, and shipping confirmations in accordance with client requirements.
• Support daily shipping activities using common carriers, integrators, and freight forwarders while meeting client cut-off times.
• Coordinate with operations, transportation, and customer service teams to ensure SLA adherence.
• Track inventory discrepancies, damages, and shortages; escalate and document findings per client SOPs.
• Prepare and distribute client-specific reports including inventory accuracy, shipment status, and throughput metrics.
• Assist with scheduling inbound deliveries and outbound shipments to maximize dock and labor utilization.
• Ensure compliance with company policies, client SOPs, OSHA safety standards, and quality requirements.
• Provide administrative support to warehouse staff including data entry, filing, and operational correspondence.
• Monitor warehouse supplies and administrative materials; coordinate replenishment and maintenance requests.
• Identify administrative process gaps and support continuous improvement initiatives.
• Perform other duties as assigned.

Systems & Tools

• Warehouse Management System (WMS) experience required (e.g., SAP or comparable 3PL WMS)
• RF scanners and barcode systems
• Microsoft Office Suite (Excel reporting, Outlook communication)

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Logistics, Supply Chain, or a related field preferred.
• Minimum of 2 years of experience in a 3PL, warehouse administration, or logistics support role.
• Strong understanding of inventory control, shipping documentation, and warehouse workflows.
• Ability to manage multiple client priorities in a fast-paced, deadline-driven environment.
• Strong organizational, communication, and problem-solving skills.

Preferred Qualifications

• Experience supporting multiple client accounts in a 3PL environment
• Forklift, reach truck, or order picker experience
• Familiarity with client reporting requirements

Key Success Factors

• High attention to detail and data accuracy
• Strong time management and prioritization skills
• Ability to communicate effectively across operations, transportation, and customer teams
• Commitment to safety, quality, and continuous improvement

Forward Air is an Equal Opportunity employer.

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Forward Air is a leading asset-light provider of transportation services across the United States, Canada, and Latin America. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. Forward also operates a full portfolio of multimodal solutions, both domestically and internationally, via Omni Logistics. Omni Logistics is a global provider of air, ocean, and ground services for mission-critical freight. We are more than a transportation company. Forward is a single resource for your shipping needs

We move freight, but we’re powered by people. Whether you’re in the warehouse, on the road, or behind the screen, every teammate keeps our global business in motion and brings logistics to life.